This company should be shut down! I will be reporting them to Trading Standards...its dreadful, I was tricked online in to thinking I was buying a trainset for my little boy...when the email confirmation I received turned out to be confirmation of application for a new account I called in to say there had been a mistake, they said there was nothing that could be done until the account application process had completed and then I could cancel my order...no communication or emails a few days later I received the product...that I thought I had cancelled, I arranged for return of product and it was collected last week, today I received an invoice for a product I do not have!!??..I called to question and they said the product has not arrived at the warehouse yet...I told them to close the Account that I didn't want in the first place and that I wont be paying for a product I dont have or didn't want in the first place. DO NOT SHOP WITH THIS COMPANY! it is fraudulent and unethical..I will be reporting to trading standards today.