Honestly this has been the WORST place we have ever ordered furniture from!
Not only do they not deliver within the stated times on the product page online and within your email order confirmation, but the customer service is appalling when attempting to contact them about the problem.
My mother ordered set of bunk beds for my daughters, to be delivered to me, the delivery time stated was within 10 days, we are now on day 9 and they haven’t even been dispatched yet according to their online tracking system!
My mother contacted them yesterday (of which they state they will answer all enquiries within 24 hours, they haven’t!) and I’ve reached out to them on social media as my mother doesn’t use any social media platforms but we figured we may get a response that way. Crickets.
Also she was supposed to receive free standard delivery and they’ve managed to charge her £19.99!!! £19.99 for a delivery that won’t even arrive on time!
Terrible way to run a business!
6 years ago
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