Cancelled my order and items were obviously not delivered and delivery company said the items hadn’t left warehouse so I can get instant refund but studio won’t refund me as they are saying my items have been dispatched and I have to refuse them and wait for them to be returned but trying to explain to them that they are still in their warehouse and won’t be delivered is like talking to a brick wall. Still waiting for £380 refund and I will NEVER use company again.
5 years ago
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