Wrong size items sent despite size being displayed prominently. Ceramic ornaments sent in jiffy bag ( arriving like a jigsaw!) And my personal favourite, a designer t-shirt with emblem embroidered on upside down!! Customer service is some of the worst I've ever dealt with . Promised Monday collection to return the tat only to now say it has to be after Wednesday as THEY we're too slow !!! AVOID LIKE THE PLAGUE! I've been a customer for over 15 years but I'm closing my account after this , mistakes happen but how they've dealt with them has put me off for good.