Ordered 23rd November, no dispatch. Complained and got a dispatch email 30th November. Checked tracking 4th December, hermes has not received my parcel. Called up and complained and told to wait 14 days. What's the point of the dispatch email then? Clearly not going to come, customer service unhelpful and offer no resolution. 1st and last time using this shocking service. Will be requesting a refund
5 years ago
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