I haven't got the time or energy for studio anymore! Like other customers r saying I've lost count of phone calls and emails I've done still not sorted! Please don't use this company as there quick enough at taking your money but not so on giving your refund!!!! Hermes picked up a second cordless hoover that wasn't working and now there telling me they haven't received it so there's an investigation going on so I'm the 1 who is out of pocket for something that hermes or studio did wrong I even have the card of the driver who picked it up!! This has been going on for weeks and I would never touch anything from them again!!!!!!!!!!