Ordered a fire in early November, three weeks later received a text to say my order had been delivered, checked with my wife who was at home and nothing had been delivered, rang studio to say I haven’t received my fire they said they would open an investigation that would take 30 days in the mean time if I wanted my fire I would have to pay for another. Over a period of three weeks both fires have come, one is badly damaged, I am so disappointed I wanted to send both back, five separate occasions they’d said they would pick them up, every time they have let me down, I am still waiting for then to be picked up