I will never buy anything from Studio again. I was sucked in at Christmas by the cheap decorations so ordered extra bits to make the order worthwhile.
The order included a Christmas garland and bath at set, both of which were showing as in stock at point of ordering. To avoid paying the £4.99 delivery charge I made the mistake of opening a credit account as it offered free delivery.
The goods arrived minus the garland and bath mat set. I was still invoiced for these.
Trying to explain to customer service is not easy, they shut you down without taking ownership of the problem. I was unable to log back into the account I made so ended up being 2 days late in paying, for a £35 order - £12 late payment charge was applied as well as an interest charge of £2.21!!!!!!! Absolutely extortionate rates! As well as the pricey customer service telephone number (watch the charges)
The stuff that did arrive was of a cheap appearance and poor quality but due to the issues I already had in dealing with this mob, I couldn’t be bothered to try and return anything.
Do yourself a favour and don’t bother ordering.
Cheap for a reason, pay more for a better quality product and service elsewhere.
5 years ago
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