DONT EVER USE this company is a joke, have been with them for 15years and they have always been great but I've never returned anything before, on the 3rd Jan 20 returned two parcels and to this day I'm still waiting on my refund. I've spoke to two managers all saying they will get me the refund but it will take 7-14 days uhhhhhhh please I've heard that a thousand times. Phoned them again today and they said my refund was issued on the 22nd but they dont know how much for. Sorry WHAT it's so crazy after I get my refund I will e shutting down my account with them.