Ordered set of 2 solar lights, when they arrived was obvious they'd been a return, polystyrene all broken, no film over solar panels, no returns note. They were faulty. I paid for return as no returns info or label via Hermes Parcelshop 9/7, they collected 10/7. Not credit two weeks later, emailed numerous times, they keep saying Hermes collected parcel from me, so they're not reading my emails at all. Eventually said they were sending declaration form and I could screenshot and email. I did this immediately, still no credit. I rang them yesterday and was promosied a phone call, never happened, no surprise there! It's now well over a month since I returned item. Unbelievable.