Worse customer service i have EVER experienced! Ordered an item on the 5th of oct, on the 9th got an email to advise that it is with hermes, logged on to hermes on the 7th and it advised there is a problem but we will have your order with you within 24 hours, 3 days passed and no update and hermes stating the same, I have sent 4 emails and no reply and I called up and the customer service adviser just advised to wait for it to work its way through the system... well 9 days since I was told it was coming I still do not have the item!
4 years ago
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