Almost got it. Seems my kit was out for delivery yesterday but never made it. Managed to WhatsApp someone last night, who was helpful, but no comms since. I am a Procurement professional, used to a range a customer service levels . I fear that despite Swytch having a good product (I think, although haven't tried it) I fear the poor customer service will bring this company down. Not sure if it is infrastructure issues, lack of training or lack of understanding about the customer experience. Things will need to improve if they are going to build a loyal base. Update - So having heard nothing from Swytch, I finally get a notification that UPS have the kit and will deliver next week. Undoubtedly Swytch will drop a happy clappy response to this to say it is on its way. Too bad it's too late for Xmas, too bad they hid when there was a chance to get it on an express delivery and too bad that I will never recommend such an amateurish company. You really need to sort your customer service out Further update. No delivery from UPS, now they saw "date to be advised". Absolutely no contact from Swytch. I have emailed them continuously and have now asked them to cancel the order. I don't expect them to respond to this anytime soon either. I have never known a company to act in such a shoddy manner. Caveat emptor - they will take your money easily but after that forget any sort of customer service.