Joined the "waitlist" in April 2022 and pre-ordered and paid in June. Completed the final order process in August but kept getting reminders to complete the order process !!! Chased for an update in September was provided with a link to place my order !!!! No phone numbers to call so I tried to arrnage a call back but their system wouldn't accept my order number. Tried WhatsApp and e-mail but still no response with an update on my order (it's September now !). Having lost all confidence in the company I decided to cancle my order. Refund was processed surprisingly quickly. Thought that was the end of it but then received an e-mail telling me my order was being manufactured - so I replied saying I had cancelled. However I kept getting order updates ad eventually telling me my order had been dispatched ! Kit was actually delivered on 21st December despite me telling them several times my order was cancelled !!! Contacted Swytch to advise them they had delivered my order by mistake they told me to return the kit for a refund - I told them they had already refunded me - you couldn't deal with a more incompetent company ! Once they finally realised they e-mailed me asking for some dates to collect the kit. When I hadn;t replied within 2 hours (I was working) they chased me !!! They takes days if not weeks to reply but expect a reply in hours !!!! Do not use this company - if you are here looking at review to decide whether to use Swytch - please don;t - I dread to think what their customer service would be like if the kit was faulty. Save your money and put it towards a purpose built E-Bike.