What went wrong? Everything! Ordered kit last May 2022, told it would arrive in early September, but it didn't arrive until late February 2023, and then it was missing about 6 things for me to fit my bike. Finally got the missing parts, only to discover the bolt that runs through the hub is too big in diameter to slide into my forks. Communication has been beyond frustrating and now after reading others comments about a refund I suspect I will have just made a nice donation to this "company." They are clearly too small to handle the volume of orders and should just shut off the ability to order new kits while they process their current orders. What a horrible experience this has been, and we are still not done with dealing with them. Run, don't walk, away from this place.