Having long been tempted by the idea of an e-bike, my interest was piqued when I learnt about Swytch and the ability to keep my existing bike. I took the plunge last summer. Whilst I understand the business model and was fully aware of the long ordering process it was a little frustrating not to be able to have the kit in a matter of days or weeks. I am very much a fair weather cyclist so the prospect of the kit arriving in the middle of December was a little disappointing. However, overall I was happy to trade this off against the cost savings compared to buying a ready built e-bike. Once the kit arrived I found it very easy to set up. The only drawback was the need for Swytch to send me spacers for my handlebars as the ones supplied were an unsuitable size- I appreciate the need to keep costs - and therefore prices - down but it is a shame that the kit does not include several different size spacers. This caused a frustrating delay of a further week before I could try out the kit. However, now everything is up and running I am very pleased with the set-up. Everything works perfectly and I am very happy with the performance and flexibility of the settings. I am now using my bike on a regular basis and no longer count myself as a fair weather cyclist, tackling longer and hillier journeys than in the past. The wait was worthwhile and I thoroughly recommend this as an alternative to buying a second or replacement bike. Rating would be 5 stars if the business model was different but the price was the same!