I would like to share my experience which has been really good despite delays. I ordered a kit in May expecting delivery in July/August. The order process was easy. I had researched the crowd funding model so was going into it with my eyes open. The biggest fear was not hearing anything after I had paid my money. But the communication at each step of the way was enough to keep me reassured. The tracking on the container ship was brilliant. So I got my kit at the start of December so why am I not more annoyed or disappointed? Well we are in a pandemic and manufacturing in China was hit like any other sector. (As an aside I’ve ordered another bike form a local bike shop and if you know anything about the current situation with bikes you know they are really difficult to get hold of. I’m looking at a 4 month wait from Germany. ) Installation was fairly easy. I had an issue with the PAS but the step by step instructions were great. I had no other issues and despite not uploading the warranty photos right, I got a nice email from their warranty team saying to email them the missing photos. Swytch did say taxes would be due and they did say that the 3 months is their manufacture time. And that’s from all the orders closing. Shipping takes longer. So I should not have been surprised. Some who ordered in October got their kits a few weeks after me but that’s the way it goes. I’ve just got off a chat with someone about getting an extra power pack and the service has been great. Yes I am surprised they have not had investment to run like a normal business and still operate a crowdfunding model but the quality for the price you pay is something I have not seen elsewhere. If you do your research you should not be surprised.