I have received exceptional customer service from the Swytch team. I would like to say that the product and service is perfect.... I can't quite say perfect, but almost the imperfection is what has led to such great customer service. If there hadn't been a few niggles I wouldn't have had needed to contact anyone for support... I was pleasantly surprised with the speed and quality of support I received Disclaimer - I do live in London so I was able to drop into the company in person. I shan't mention anyone by name but two individuals who are in their main service office where they keep all the spare parts have helped me immediately on two occasions I dropped in. Once I had emailed first. Another time I was just passing and had my bike. The first time was to get help with installation of the motor wheel in my forks. They helped me quickly get the disc brake swapped over properly so the motor wheel would slot in and engage with the brakes. I did not have the appropriate Allen to remove and re fit the disc it turns out. Once that was cleared up it was all sorted The second time I had some questions about the battery range, they explained that it varies with usage and took me through what to expect and reassured me in the end that the 6 or 7 miles I was getting on average was about right given I was using it on maximum power. After following their advice and using it more sparingly I am now getting an average of 11 miles before recharging, the amount of assistance is noticeably lower at the lower power level however it is still comparable to the Lime bikes I have used Overall very happy, and also disclaimer Swyrch did ask me if I could post this review after I gave them a verbal summary to this effect I my last visit