The Swytch kit has been transformational for me and my bike. I can't recommend the product or the team highly enough. Whenever I email a company and get an auto-reply of a ticket number, I usually expect to have to wait a great many days before any kind of reply is forthcoming... now I can't say that Swytch's replies have been exactly instant, but often the same day or occasionally the next day. With one instance where I had a query about an updated delivery date that took a few more days for them to reply, presumably as they had to think about it for a while before they could confirm the answer to that crucial question of exactly when will the kit arrive! Well the kit did arrive, more or less as expected, and I was prepared for a bit of a wait as it said the delivery would be within a 2 month range March to April at the time of ordering in October. After it was delivered is when the fun really started - I was pleased to see as well that it was all boxed in cardboard, not a shred of plastic packaging, so it all went in the recycling after unboxing which was a big plus for me. I booked a video call to assist with installation and would definitely recommend this option as having an expert walk you through made for very easy work. In terms of the riding experience, it is very smooth and the power is more than I would expect from such a small battery. I ride a Boardman bike which has limited electric options so I am quite confident that I now have one of the best Boardman eBikes around! Definitely would recommend taking the plunge and ordering a Swytch!