Four months ago, I placed a pre-order for a Swytch Kit, paying a $200 USD fully refundable deposit to secure my spot in production. After making this payment, I received an invitation to complete my full order and pay the remaining balance of $400 USD. Unfortunately, my financial situation changed, and I could no longer afford the remainder of the payment. I am a student living on a month-to-month paycheck, so every dollar counts. I reached out to SwytchBike via email, as they do not provide a support phone line, and requested a refund of my $200 USD deposit. To my utter disappointment, SwytchBike chose to ignore my emails, even though they supposedly have a refund policy in place. I felt ignored and taken advantage of, especially when they were so quick to take my money initially. It is astonishing to me that a company would be so responsive when it comes to placing an order but chooses to neglect customers once they have your money. This experience has left a sour taste in my mouth, and it truly saddens me because I put my trust in SwytchBike. As a customer who was once excited to try their product, I now have no desire to order a Swytch kit in the future. This entire ordeal with SwytchBike has not only led to financial stress but also disappointment in a company that I once trusted. I sincerely hope that no one else has to go through such a negative experience when all we want is to enjoy a new electric bike kit. It seems that SwytchBike is more concerned with making money than taking care of their customers.