Swytch have looked after me extremely well as a customer almost from day 1 (ordered September 2022) - I say almost because initially I had some issues with payment (card not being accepted) that was quite frustrating and it took them a while to respond because it was in the middle of their new product launch. A simple live chat would have sorted it but they were unavailable. A day later I was able to get support by email - fortunately they were able to honor the original discount price even though it had since sold out due to high demand, hence the frustration at my original payment not going through. But all was forgiven as I got the 60% discount the next day, which was available for delivery in January. Eventually the kit was delivered in February after many order updates which were relatively helpful and explained the short delay. But of course all I really wanted was to get notified when it would arrive! Eventually I did and recieved a UPS tracking number and the kit arrived shortly afterwards. I have absolutely no complaints about the product itself, it has worked as expected right from the start - fitting was simple, using it on a daily basis now feels like second nature and the small size and portability of the new battery is unlike any other eBike I've seen and very handy. The power is just the same as most other eBikes I've used which is impressive because of how small the battery is Definitely would recommend to others looking for a good affordable eBike option, and I regularly do!