I was warned by multiple cycle shops about installing the swytch kit who mentioned that they did not recommend it at all as it is a front wheel drive and not a back wheel one. I went through with it despite my apprehension, as I love a good bike ride but found hills and busy roads quite tough. I'm happy I did because it's genuinely been such a huge help and the pick up is very smooth despite the power being on the front wheel. I'm not bogged down or intimidated by hills, roads busy with cars or long distances anymore. Quite useful that I don't have to bring the whole bike all the way into the house to charge, as the battery is detachable. Also love the fact that there's 5 different speed modes to suit anyone's pace. Some of the marketing is quite misleading though. All videos and marketing allude to the fact that converting to the swytch kit is as easy as 1,2,3 but it's definitely not. The instructions on switching out the wheels and installing all the parts were not nearly as detailed as they should have been. You have to be a proper bicycle enthusiast or higher to even begin to understand how to do it. I had to watch a ton of independent YouTube videos, but then finally gave up and hired the only cycle shop in my area that was willing to install it. This was an additional £120 on top of the cost of the kit itself. Using the kit and the newly converted bike has been great so far, but I wish the marketing had been more honest and the instructions way more detailed. Another thing I'd have liked is to be able to purchase add ons after purchasing the bike. However, you can only purchase accessories as add ons while pre-ordering the kit itself, and not after. It would have been useful to have used the bike and then understand what I add ons I needed instead of the pressure of having to purchase them before I receive the kit and risking having made a wasted purchase, as these aren't cheap either. I haven't had any issues with the bike yet and overall it's a great product once you get past all the hurdles of getting it shipped and installed, but I hope the customer service team comes through if there is. When I had pre-ordered the kit, it took ages and ages to deliver and there was no response from the team when asked for an update. I finally got a shipping confirmation when I complained on a public post on Instagram.