In short, I love it but it also has its faults. 1) The ordering process it's a bit annoying because I waited maybe like 8 months since initial sign up. On the other hand I was cheap and wanted it to cost as little as possible so had to wait. During that time the status order page works fine so more or less you know what's going on. In that 8 months was also 1 month delay due to supply chain issues. Again maybe if I did not cheap out it would come sooner. 2) Installation, fairly easy, the most tricky part is the magnetic disc for PAS pedal sensor which seems a bit flimsy but to be fair due to all bike types configurations it is very difficult to make one that would fit to most bikes so in that case they did a good job. 3) Ride experience - totally awesome. I bought it for daily commute to work (14km) so that I can ditch a car. Mission accomplished, the ride time is slightly faster than me on my other racing road bike plus no need for shower so it was totally worth it. I put it on hybrid bike 28" with 1,25" tires and it can easily do claimed range of 30km (I used support level 2) however of course lots of things can influence that (like headwind, your clothes - baggy clothes vs tight areo clothing, type of tires etc.). You can get other conversion kits but what I like about swytch is that it's nicely integrated and the bike does not really look like ebike. There are many chinese kits that have battery, motor controller, display - different parts that all have to be put on the bike, in the end it looks like a mess with tons of cables. So far I did 250km without any issues. One negative point, the battery itself has charge indicator but it's useless. Even if the battery is completely empty it still lights up 2 out of 5 LEDs. The battery level on the OLED display is much more reliable. Not sure if this is issue with my battery or general problem. My recommendation is to go with the bigger battery range (30 km and not 15km), get extra OLED display and break sensors.