Delivery was delayed, then a faulty controller led to lots of (delayed) email chains before a replacement controller was sent. Not the best start but once up and running l have loved that little bit of extra help for my commute on those tricky parts. If you want to carry on cycling over 60 its superb. We have moved to one car as this bike is now my retirement transport. If you want to put your feet up and push a button or go 40 miles its not for you. Extra fitness for me, easy to remove battery and not as visible for theft as the more expensive ebikes. the sensor on the pedals can be temperamental and only a little off gives you poor glitchy power delivery so this is other area in addition to comms which I think would improve package. All in all nearly a year in its a purchase i haven't regretted. lets see what 2024 has to offer !