The Good: The actual product is really good quality - and I'm very happy with it. It's relatively straightforward to fit, and works really well. It's hard to spot that it's actually electric, which is part of the attraction for many. The not so good: The ordering and delivery was very lengthy, and got delayed several times - ended up taking many months. Customer service did let me know about delays, albeit the day before the delivery window expired, which was very frustrating. Price: It is one of the more expensive conversion kits, but I'd say it's just about justifies the price. Overall: If you are looking to do a simple electric bike conversion for light to moderate use, and you are not in a hurry, then I would recommend this kit.