We were very happy with the entire purchasing process of our Swytch bikes. Delivery time was a little longer than expected, but we also ordered just prior to the Covid pandemic. We are in the US and shipping was greatly affected by the pandemic. None of the delay was the fault of Swytch! Any future correspondence we’ve had with the Swytch team has been answered promptly, and taken care of without any hitches. We enjoy our bicycles with the pedal assist option. We did not purchase a throttle because we want to benefit from pedaling. This was a good option for us because it allows us to ride in a low assist level or without any assist as our bicycles are lighter weight than a lot of the full electric bikes that are out there. We are very happy that we discovered this option and happy that Swytch came up with this idea.