I've only had my Swytch Bike a few months and am very happy with it. So, full marks on the product side. On the service side, I'd have to give 0/10 though. I ordered and paid for delivery to South Africa. When I received nothing several months later, I was told Swytch Bike no longer delivered to South Africa. Which is fine - except (a) it was an option at the time; (b) they took the money for that delivery; and (c) Swytch Bike never told me - I had to enquire what was happening. When it was discovered they no longer delivered to South Africa, I said fine - they can just arrange to courier. This they refused to do. In short, their problem became my problem. I then had to arrange for the pack to be delivered in the UK - and had an awful time trying to arrange for it to be delivered in SA - at huge expense. So, in summary, great product - but appalling service, I'm afraid.