The ordering process is very complex and painfully long. It's also convoluted to get to speak to a person. The advice you get from SWYTCH is awful. I ordered a SWYTCH kit for my folding bike, only to find when it arrived it it was not compatible with disc brakes, even though the order system had allowed me to add an extra, "hydraulic disc brake sensors" to the order, there was no point in the process when either the system or a person realised something may be wrong with this order as due to the kit not being compatible with disc brakes, yet an order being places for disc brake sensors. At no point in the process was it made clear the folding bike kit would not be compatible with a disc brake bike, they advertise as being able to convert any bike into a SWYTCH bike, this is not the case. Disc brakes on folding bikes are a lot more common than rim brakes. The absurd advice from SWYTCH was to reach out to my local bike shop and simply have the brakes changed to rim brakes, which would be a major downgrade in brake quality. The first shop, wouldn't entertain this idea or anything related to SWYTCH bike, another quoted £500 for the change, and another required, £100 to even look at the bike and check if this change was possible, and not to mention this change would have invalidated any remaining warranty I had on my bike. I was left with no option but to request a full refund and return the kit that I'd been waiting 3 months for.