As of now, I am very pleased with my Swytch kit. However, that has not always been the case. A problem with loss of power was finally resolved last August but I first raised the issue about 12 months earlier. I was sent, and fitted, 2 new handlebar brackets and a new battery bag, as well as doing innumerable tests which you advised me to carry out. None of these solutions worked but finally I was sent a new sensor. I fitted that and since then, the kit has performed well. However, it is disappointing that identifying the problem took so long. In the interim, I could use my bike, but never felt confidence in it as I never knew when the power would drop out. I had mentioned the sensor in an email some time before the issue was finally resolved. As I say, I am perfectly happy with my kit now and it is a pleasure to use, but I feel if I could have taken it to a mechanic in person, rather than everything being done remotely via email, the problem could have been resolved much earlier. Maybe having regional, approved mechanics to which customers could take their bike in the event of problems is something look at.