The product is great and the method of ordering it is ok. I was nervous parting with the deposit without knowing that the details would be asked for next. The price is a bit steep but you are getting a quality product. Delivery is prompt and system for returns is sound. Customer service is ok but you could do with a slightly quicker response time when something goes wrong. It would be nice to have the option to talk to someone. The live chat seems pretty useless. Also, the customer service response time option has a gap from 6 - 12 hours and next is over a week. It was 3 - 3 days.