I am quite happy with my swytch bike. I have a mountain bike. I wasn't sure I was going to like it because I did not order a throttle. However I find that I don't need the throttle and I like the idea that I've got to keep peddling in order to get the bike to go which keeps me exercising. Customer service has been good. The wait is the longest thing. Hopefully that wait time improves over time. I like the fact that my bike does not weigh a hundred pounds, the swytch has made an e-bike out of a very lightweight bicycle. Instructions to put the bike together was very clear and the videos helped very much. It's very easy to get the bike to work. My bike frame is very odd shape so getting the sensor down where it needed to be was an issue. However I figured it out and finally got it to work so now I'm off and biking.