After a couple of weeks of riding I'm pretty happy with the product as a whole but I think the user experience could do with some work and would really recommend the seat mount or bottle cage mount solution for the AIR kit as the handlebar mounting makes bikes a bit clumsy to handle and if you have narrow bars it gets in the way of brake cables, lights and bells etc. Ordering was pretty straightforward and my kit was actually delivered about 6 weeks earlier than I expected having not paid for the fast delivery option. I'm competent with bike maintenance so wasn't too worried about setup but I hit the problem of the axle width being incorrect so do make sure you measure this carefully before ordering! I followed Swytch's advice that "Most fork dropouts are designed for 10mm axles" but this wasn't the case for me. It'd be great if a compatibility list could be compiled for common bike models and brands and/or a live chat to help with this part of the process. When I tried to get in touch with Swytch it took a few days to reply and before they did I ended up swapping the forks on my bike and using the original wheel I ordered. This leads on to my main complaint with Swytch - the customer service which I would describe it as mediocre/average. Swytch spend so much money on advertising which is very slick and polished. Please, please spend some more money on customer service so there are quick response options for customers who need them. I had some urgent issues regarding delivery addresses (due to a home move) which I did not get help with in time and left quite a stressful situation trying to ensure orders were delivered to the right place. During my interactions, the response time ranged from around 2 - 8 days. Overall, after my short time using it, I think the Swytch bike kit was right for me and certainly more cost-effective than a brand-new e-bike but make sure you do your research. Also, if you're going to self-assemble then watch some of the install videos ahead of your order so you know how the installation process works and also what options there are (e.g. saddle mount vs bar mount).