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Kalvin
Bought a swytch kit as a recommendation from a friend. Initially I thought it was a great purchase but now I'm really regretting buying this. I used the bike a handful of times and always kept in dry storage. I went to use the bike and it came up with error code 30. I logged the problem over 1 month ago and still the problem persists... Their customer service is abysmal. I have emailed so many times and believed I was being ignored by the company for them to respond and say that every time you send a follow up email, you are placed at the back of the queue! That is an insane way to deal with customers. Also cannot contact them by phone so email is the only channel. They have sent me a new LCD screen which did not solve the problem. They responded by telling me the usual stuff they tell you initially when you first log the problem (unplug, plug in blah blah), it's like they don't read the email chains on issues etc. kit is basically brand new and still under warranty so why is it taking so long to get a fix. Currently awaiting an email back from them but every response is taking 3 to 4 days so it's a very slow process. I'll update as this progresses but as it stands, I would steer clear purely based on the aftercare.
11 months ago
Read Swytch Bike Reviews
Swytch Bike has a 4.1 average rating from 1,659 reviews