I have rated as 3 stars. This is because I was not happy with the delivery being put back time and again after prepayment in full. I would have thought that prepayment should have ensured that the delivery times first promised would be kept. Communication was not the best with the Swytch bike reps slow to respond. The equipment was well packaged and arrived in a good state. The kit was relatively straightforward to install, I do have a good mechanical and electrical skill level but others may struggle. I havent tried out the bike other than up and down the road to test but it does seem to perform well and as expected. For some of the attachments, the provided tie wraps weren't large enough for my bike frame. Overall, a good product, priced about right but Swytch Bike MUST improve customer service after order and improve communication with the customer.