The kit itself is of high quality but delivery was delayed and getting accurate information from customer support was impossible. It appears to be a reply bot being employed and it needs overhauling. Responses, in sequence, indicated that my order had been dispatched, my order was awaited, my order was due to be dispatched, my order had been dispatched, my order was expected in the warehouse . . . I could go on. I was constantly referred to the order tracking link which told me the tracking number bus undetermined. I was then instructed to use this undetermined number to track my order. When I queried this I was told to go to the tracking page. A request to speak to a person was ignored. I never managed it. I had problems assembling the kit. I had checked with swytch that it was suitable for my particular model of bike but fitting the kit meant losing my front hub brake. This wasn’t mentioned when I checked suitability. Surely, that’s the whole point of a suitability check.