Recently they lost a bag of designer clothing I sent them for selling. I stuffed the bag with my quality clothes and it was my first time attempting to sell with them. Julia the correspondent refused to file a claim through federal express. I was unable to do so because the smart label they sent me to ship the clothes to them belonged to thred up, so I couldn’t file claim on my end. Julia claims the package was lost but provided no claim number. I believe she never took the time to investigate properly and this is why she doesn’t provide a claim number
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