Name: thredUP
Rating: 1.61

“I have been searching for a tank top from one of my favorite brands; Venus. They don’t make it anymore and I searched the internet forever until stumbling on this site. I never heard of it and I was a little nervous. I took a chance and couldn’t be happier. I found the exact tank top in my size, and I also ended up buying more (from the same brand) of dresses I know fit me perfect in other colors. Communication is really good, updates are accurate. And I’ve bought 3 items in less than 2 weeks.. all the clothes are just as they described… excellent condition, new with no tags. No blemishes, no Oder. I will undoubtedly be shopping this site more”

Helpful Report

Posted 2 days ago

“Do not sell your clothes on ThredUp! They take SO MUCH money from your commission. For example, a pair of my Zara shorts listed as “like new” condition was a payout of 70 cents. Ridiculous!! Another rare Ralph Lauren button up was listed for $60, sold, and ThredUp paid me $4. I kid you not. Move on, don’t sell with them.”

Helpful Report

Posted 4 days ago

“This is the first time I buy from Threadup! I could not believe my eyes! The clothes delivered in a beautiful box and professional packing!I am so excited and tear the wrapping papers. The 1 st box delivered with 3 jackets and 2 dresses and 1 white blue jean! They look like new ones Excellent conditions as described! I am extremely happy with the qualities of the used clothes! The prices are very good! I am waiting for the 2 nd box delivered with 2 more blue jeans, a sweater and a blue jean jacket! Some technical issue I cannot upload my photo! Will definitely buy again with ThreadUp!One suggestion: the company should allow the items that buyers select that added in the cart more time because it takes tremendous time to go throw all items in order to select! We need time to add more items in the cart instead of buy one and pay one! It helps with shipping cost!”

Helpful Report

Posted 4 weeks ago

“From a buyer's standpoint, my experiences have been pretty good. Only choosing items of "Excellent" or "Like New" condition, I have gotten some really great things and a few times have gotten things with defects. In the case of defects, my issues have been resolved quickly in the way of refunds or credits. From a seller's standpoint, my experience has been negative. My most high-end item, a like-new sweater by Free People (which is a brand that they specifically ask for), was not included in my listed items. When I asked customer support about it they said that the sweater was not received. I know for a fact that it was included in the bag. Funny enough, the customer service agent asked me for a link of the item and the first thing that came up when doing a Google search for it was a Poshmark link, for that same exact sweater, in the same color and size, published between the dates of when my bag was received by ThredUp and when my items were listed. Is this just a coincidence? Similarly, when I asked about a like new pair of heels that I included, they said that they were donated because they had a defect or too much use. Fishy as they were in like new condition. Additionally, I had checked the ineligible payout brand list before sending in my items and my brands, most specifically MNG and Knockaround, were not on there. Hmm. I came to find that these items have been listed, but have been marked as being 'ineligible for payout'. This is also curious seeing as how the price points of these items are set higher than several of the prices on my other eligible listed items (supposedly items are considered ineligible for payment because they're at a very low price point) and now interestingly enough, MNG and Knockaround are indeed listed on the ineligible payout list. This seemed to have happened upon receiving my items. I should note that the support agent did offer me $20 for the missing sweater and a refund of the bag fee for the shoes, however, this will still be my first and last time selling, especially higher-end items, with ThredUp. Seeing these kinds of things happen to sellers also turns me off as a buyer.”

Helpful Report

Posted 4 weeks ago

“I do not recommend selling your items with thredUP. They pay very little to nothing when your items sell. You’d be better off finding a local consignment store to sell your items.”

Helpful Report

Posted 4 weeks ago

“If it was possible to send things back I would order again. Probably bought 15 items at least in the past 2 years and haven't worn one. One coat that was54$ was so horrible and filthy I threw it out. Another thing they don't measure items right.”

Helpful Report

Posted 1 month ago

“I had a sweater in my cart that was new with tags. You could see the price on the tag was marked down to 4 dollars, but they were charging 20 dollars.”

Helpful Report

Posted 1 month ago

“Unfortunately what was to be "items in excellent or good condition" and their moto of only "using acceptable items" turns out to be challenging. My 2nd purchase came with tees and capris that I wouldn't use for rags. Their *return policy with a credit issued only for In store purchase and an expiration date of 2wks' is a massive missive on their site. Lacking proper measurements is another major oversite.”

Helpful Report

Posted 1 month ago

“I've had many problems. I ask for new items and I've got four items that were branded as excellent condition with big holes in them or one that had a tear all the way down the arm. Second I waited 2 months and I got a package that was all beat up and it wasn't even my clothes my order and I couldn't contact the company at all. Then one time I got a whole mixed bag of different colors and things that I did not order and then didn't receive the things I did order. I literally spent over $1,000 with this company. And they never answer or respond.”

Helpful Report

Posted 1 month ago

“So far I sold 3 bags to Thread up. Never again. Each bag contained approximately 40 items. When they listed my items (took a month for each bag), 98% of them got listed in excellent condition, they were really nice clothes(Ralph Loren, cocktail dresses, brand new shoes, etc). My expected payouts were between $100-200. Expected payout one of the dresses was $30 and when it sold I received $5 because it was on sale. You get 20% of what they tell you is “expected”. Banana Republic top $0.71, Liz Claiborne dress shirt $0.09! Insane. If you sell even one of these things on EBay you would get more money than I got for the entire bag after fees. I received around $15 for each bag of 40+ items. It’s called theft. And they want you to pay $6 each to receive your clothes back. It’s a disgraceful company.”

Helpful Report

Posted 1 month ago

“I sold clothing with ThredUp and purchased the premium package - which is expensive - for the soul purpose to get my clothing back. Unfortunately, you will make next to nothing on items you sell, and to top it off, Thred Up offers the option to get your clothing shipped back with the premium package, however what they don’t tell you is that you will be charged for every piece of clothing you want to be shipped back - on top of paying for the premium package! I issued several complaints trying to get some resolution with no human response, only AI answering my emails. I assume Thred Up finally received them because they cleared my account of all my earnings from the sale of my clothing and the history of what sold. So in summary, selling through ThredUp; you will go through allot of effort, you will pay them allot, to literally get nothing in return. I would say that’s theft. I’ve reported them to the Better Business Bureau.”

Helpful Report

Posted 1 month ago

“I sold clothing with ThredUp and purchased the premium package - which is expensive - for the soul purpose to get my clothing back. Unfortunately, you will make next to nothing on items you sell, and to top it off, Thred Up offers the option to get your clothing shipped back with the premium package, however what they don’t tell you is that you will be charged for every piece of clothing you want to be shipped back - on top of paying for the premium package! I issued several complaints trying to get some resolution with no human response, only AI answering my emails. I assume Thred Up finally received them because they cleared my account of all my earnings from the sale of my clothing and the history of what sold. So in summary, selling through ThredUp; you will go through allot of effort, you will pay them allot, to literally get nothing in return. I would say that’s theft. I’ve reported them to the Better Business Bureau.”

Helpful Report

Posted 1 month ago

“I've always had a great experience buying on thredup. Everything I got in my most recent order was exactly what I'd been hoping for and in great condition!”

Helpful Report

Posted 1 month ago

“I sent in my first two large bags of very good items and they claimed they couldn’t process one and only gave me a $35 credit for a huge bag!! I have since read many other reviews that this happens often. My other bag only a few items posted and have barely gotten any credit from them. Overall a horrible first experience and now I’ve read this company has been reported a lot for this! Do NOT send in your items and expect anything good in return! They also will not return my inquiry about just sending my stuff back. Cannot speak to anyone!”

Helpful Report

Posted 1 month ago

“I sent them a cleanout bag with a ton of gently used clothing, Lilly Pulitzer, Nike, some high end stuff. Most of the payouts were under $1, for things that I definitely could have sold for MUCH MUCH more on Mercari or Poshmark. They basically steal your stuff, and pay you back in pennies. Total scam. NEVER AGAIN. Do better, ThredUp. Disgusting.”

Helpful Report

Posted 1 month ago

“My first order! Third is my first and last order with this company. A 3rd party delivery driver came to my house in a personal vehicle and sat in my driveway for 20 min on the scheduled date of delivery. He said he could not find my order, which means it's lost! I'm leaving for 4 months and if by some chance it's found and delivered, it will be left out side and I won't know if any of it will fit. Good luck getting any customer service. All they have are Chat bots and there's no way to make contact. They said they would email me, but never asked for my email. What a joke. I'll probably have to file a claim with my credit card co to get my money back. Very poorly run, unreliable co. Don't waste your time and money.”

Helpful Report

Posted 1 month ago

“This was my first time ordering from ThredUp, and I couldn’t be happier! I was on the hunt for a hard-to-find Nike 2-in-1 women’s running jacket in white to add to my collection (already have it in black and sky blue), and to my surprise, I found it—in an XS, no less! It took about a week to arrive, which is a bit longer than I’m used to with Amazon, but for this gem, it was absolutely worth the wait. Super thrilled with the find!”

Helpful Report

Posted 1 month ago

“If you're thinking about listing your items here, just don't do it. I sent in a cleanout bag and they sent me an email saying my items couldn't be processed and when I sent an email back asking for more details on why and if they can ship the items back to me they responded saying it's been discarded and that they couldn't provide any details why. There was literally unused, NWT, thousands of dollars worth of clothing in this bag that has just been....."discarded." I'm so shocked.”

Helpful Report

Posted 1 month ago

“Threadup sent me a coupon for 50 percent off and free shipping. It said it was good til June 25th. Did not work. Cancelled my order Pretty bad. Also a lot of the clothes are not measured or measured wrong. Better to measure and show us with measurng tape .”

Helpful Report

Posted 2 months ago

“My first thredUP transaction was perfect; shipping was super quick and the sandals I bought are absolutely perfect!”

Helpful Report

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

thredUP Reviews