thredUP Reviews

Name: thredUP
Rating: 1.53

1.5 Rating 183 Reviews

11 %

of reviewers recommend thredUP

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1.5

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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thredUP 1 star review on 2nd September 2025

Anonymous

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

Anonymous // 01/01/2019

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“They sold my items after I told them that I wanted them returned. I noticed they were going to offer me only $1-$4 profits on items that cost over $200. Once I finally got ahold of someone they assured me that they would not sell my items and that I had to wait for all of my bags to be processed before they could be returned. I paid extra money to ensure my items would be returned if they were not sold. A week later no one has answered about making sure all of my items are returned and I see that they're still selling off my property! They sold over $700 worth of clothing and show $20 for me.”

Helpful Report

Posted 1 day ago

“Thieves! They steal anything expensive and new with tags and say it “accidentally” got rejected. Other things, they give you pennies - even brand new with tags items, designer and popular. They are not honest or trustworthy.”

Helpful Report

Posted 4 days ago

“Color was really off. What I thought was light tan/off white was pink. Jeans I purchased are too tight. Started a return to find out that there a 4$ fee for each item reducing my return $ to practically nothing.. not worth me packing, driving to the post office and sending. I ordered 4 simple items that ended up costing me more than what I thought it was suppose to be with the discounts they kept showing everywhere. So for three jeans and one child hood jacket It cost me nearly 90$ ..Only 2 pairs of the jeans are worth keeping, the third and the jacket should be returned due to sizing and color, but because it cost to return it’s stupidly not worth it! I won’t shop or support this company ever again. Total rip off and scam when it comes to pricing representation during the selecting process.”

Helpful Report

Posted 1 month ago

“Sent in 40 items some brand new with tags. Shows on the site that some sold but after fees I get nothing! They sell a shirt for $19.99 and state all that went to fees. What a horrible company. Big scam. Please don't fall fot like I did....look elsewhere to sell.”

Helpful Report

Posted 1 month ago

“They are NOT clear about fees and returning unsold items. They say the seller pays for shipping of unsold items if they want items back. In reality, they make you BUY your items and call it RECLAIMING. To reclaim your unsold items you have to guess how to do it. I spent 20 minutes and finally figured it out. You have to add to cart and BUY YOUR OWN STUFF back AND pay for shipping. Cost me $25 to send a box of items, earned $0 feom 3 items sold due to hidden fees. They took it ALL!”

Helpful Report

Posted 2 months ago

“Consigning your clothes to Thredup is a joke. Like many other people, I consigned a lot of very good to excellent clothes to Thredup. Don't do it 😑!! I would rather donate my clothes to an organization such as Dress for Success. For example, after their fees, postage, etc., I received $.68 for a nice Chico's tee shirt that was listed in very good condition. Never again.”

Helpful Report

Posted 2 months ago

“They don't accurately list items with true measurements. They're off by a mile. Then you're on the hook for the shipping to (11.00) and return shipping (11.00) and make you responsible for a return that you never would have bought in the first place due to the sizing being so far off. DO NOT TRUST THESE PEOPLE TO GIVE TRUE INFORMATION ABOUT WHAT YOU'RE BUYING.”

Helpful Report

Posted 2 months ago

“DO NOT SELL ON THREDUP. unless you want to get .28 cents for items. NOT EVEN JOKING. I sent a huge box filled with clothes, including many with tags still on them of the items I sent they kept 18 items, the rest they "Donated" I'm including a pic of the 4 items that have sold so far. Make sure you look at the selling price and my share....it's comical! This company is making a FORTUNE on peoples stuff.”

Helpful Report

Posted 2 months ago

“They created a duplicate label which caused me a lot of problems when it got to customs. I had an extremely hard time getting any sort of help through their customer support. My package eventually arrived after a month of no updates from the shipping provider and when it came the box was severely damaged. In addition to that the shoes I ordered were the wrong size. They advertised them as a “size 8” but did not specify that it was a UK 8 and not a US 8 like all of their other shoes. I will not be buying from them again.”

Helpful Report

Posted 3 months ago

“The site runs so slow, when I try to narrow down what Im looking for and click on spedifiers it jumps to things I have not selected. I want to shop on the site but its such time waster to try and narrow down what I want to look for. I rather just go in person to my local thrift shops plus I get better prices at a local shop. It would be nice to try and trift online but again the site has way too many bugs.”

Helpful Report

Posted 3 months ago

“Sent 13 items, either new with tags or worn once. 10 of the items were recycled/sustainably disposed (with no reason for not listing), 2 items sold for pending earnings of $5.07. Third item, never worn pair of Levi jeans, unsold and to return I have to pay $5.99. Lesson learned, donate locally. Ripoff to sell.”

Helpful Report

Posted 3 months ago

“Thredup is fine until you receive defective merchandise that is not as represented ! You will only have access to an ai robot and there is no way to actually communicate with a human being in customer service. There return policy is virtually impossible. Buyer beware!”

Helpful Report

Posted 4 months ago

“Made purchase from Canada. Had to pay duty and tax to their APS delivery partner in advance of delivery. Then the scamming began. APS then gave package a new ID number and invoiced me again for duty and tax. I repeatedly told APS and ThredUp that I had already paid duty and tax via original package ID number and provided proof. ThredUp finally reimbursed me for purchase but neither ThredUP nor APS has reimbursed me for duty and tax after multiple emails and proof of payment etc. Do not buy internationally. They have some kind of scam going on where they appear to steal duty and tax without delivering package.”

Helpful Report

Posted 4 months ago

“Buying is great, but sellers beware…I sent really nice pieces back in their enclosed bag. Seemed like a great idea as I had pieces with tags still in them. 6 weeks later, not a word!!!! Try contacting them, bots!!!!”

Helpful Report

Posted 4 months ago

“Their return window (14 days) is incredibly short for anyone without a printer who works during the majority of USPS open hours. The clothing is cute and in good condition, but if it doesn't fit it's an absolute waste of money.”

Helpful Report

Posted 4 months ago

“I sent in a bunch of items to sell. The items stated that I would get a certain amount, But ended up getting a lot lower amount than what was expected, even on designer items. Plus, the most expensive item that I had to sell, never showed up on the sales site and disappeared, so someone there stole the dress. It was a vintage dress that could have brought in a lot of money for me. I do not recommend this site for selling at all.”

Helpful Report

Posted 5 months ago

“Worst shopping experience ever. Purchased and paid for 5 items. A week and a half later, I received an email that 4 of the items were not available. Biggest waste of time, not to mention the offer had expired by then. Beyond disappointed.”

Helpful Report

Posted 5 months ago

“Total scam. I sent them a full bag of 20 items of brand name clothes in very good condition. They posted just 2 and said all the rest is not good. It was Theory, Armani, North Face, etc. I could have sold it on eBay. Stay away from this company.”

Helpful Report

Posted 5 months ago

“Do not sell through ThredUp. I paid $35 to ship 20 items, and they only accepted 10—even though many were name brands. Those 10 items sold for just $21, which was applied toward a $30 service fee. Now, I’ll likely be billed for the remaining $9. I could have easily made more selling on eBay, but I got swept up in their advertising.”

Helpful Report

Posted 5 months ago

“I haven’t used ThredUp up in a while so I figured I’d give it another try with some of my inventory that wasn’t moving. NEVER AGAIN. Minimal returns number one. Number two, I paid a flat fee to have items returned to me thinking that whatever didn’t sell would be sent back. NOPE. If they don’t take it, they send it back. If your items don’t sell you have to pay $5.99 PER PIECE to have them returned. One would think all of the clothing resides in the same building so why the per piece shipping price? What a SCAM. So at this point, if I wanted ny items back I’d have to pay $120, meanwhile, I made a measly $70 after selling 22 designer/mid pieces of clothing. Wonder what they’ll do with all of it… beyond disappointed and feel totally ripped off.”

Helpful Report

Posted 5 months ago

thredUP is rated 1.5 based on 183 reviews