thredUP Reviews

Name: thredUP
Rating: 1.58

1.6 Rating 139 Reviews

13 %

of reviewers recommend thredUP

Company Reviews

Questions

Metrics

1.6

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how thredUP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent them a cleanout bag with a ton of gently used clothing, Lilly Pulitzer, Nike, some high end stuff. Most of the payouts were under $1, for things that I definitely could have sold for MUCH MUCH more on Mercari or Poshmark. They basically steal your stuff, and pay you back in pennies. Total scam. NEVER AGAIN. Do better, ThredUp. Disgusting.”

Helpful Report

Posted 8 hours ago

“My first order! Third is my first and last order with this company. A 3rd party delivery driver came to my house in a personal vehicle and sat in my driveway for 20 min on the scheduled date of delivery. He said he could not find my order, which means it's lost! I'm leaving for 4 months and if by some chance it's found and delivered, it will be left out side and I won't know if any of it will fit. Good luck getting any customer service. All they have are Chat bots and there's no way to make contact. They said they would email me, but never asked for my email. What a joke. I'll probably have to file a claim with my credit card co to get my money back. Very poorly run, unreliable co. Don't waste your time and money.”

Helpful Report

Posted 1 day ago

“This was my first time ordering from ThredUp, and I couldn’t be happier! I was on the hunt for a hard-to-find Nike 2-in-1 women’s running jacket in white to add to my collection (already have it in black and sky blue), and to my surprise, I found it—in an XS, no less! It took about a week to arrive, which is a bit longer than I’m used to with Amazon, but for this gem, it was absolutely worth the wait. Super thrilled with the find!”

Helpful Report

Posted 1 week ago

“If you're thinking about listing your items here, just don't do it. I sent in a cleanout bag and they sent me an email saying my items couldn't be processed and when I sent an email back asking for more details on why and if they can ship the items back to me they responded saying it's been discarded and that they couldn't provide any details why. There was literally unused, NWT, thousands of dollars worth of clothing in this bag that has just been....."discarded." I'm so shocked.”

Helpful Report

Posted 1 week ago

“Threadup sent me a coupon for 50 percent off and free shipping. It said it was good til June 25th. Did not work. Cancelled my order Pretty bad. Also a lot of the clothes are not measured or measured wrong. Better to measure and show us with measurng tape .”

Helpful Report

Posted 2 weeks ago

“My first thredUP transaction was perfect; shipping was super quick and the sandals I bought are absolutely perfect!”

Helpful Report

Posted 2 weeks ago

“ThredUp doesn’t sell your clothes - they basically steal them. The payouts are so low and the fees are so high you end up paying them instead of earning anything. And I’ve sent them a lot of never born/barely worn high quality items from name brands - and this is always the case. Sell anywhere else you can besides ThredUp. It use to be better. Never selling on here again.”

Helpful Report

Posted 2 weeks ago

“Ordered a few times before 2 years ago. No issues. Now I will never order from this site again. THIS time, I waited 13 days for the order to arrive. Both items seemed oversized for the size I ordered. The jeans are not the size they should be. It's like they are a Plus. I just looked and saw a 3.99 restocking fee. 8 bucks plus shipping back is extraordinarily harsh. It's my own fault that i didn't see this fee. I will just sell n my own I suppose or mend and deal with it. Shady. NEVER ordering again.”

Helpful Report

Posted 3 weeks ago

“They have awful customer service. I have had issues with them not sending items when I have ordered. I have them steal high end items from my clean out bags. And when you try to resolve an issue their customer support is horrible.”

Helpful Report

Posted 4 weeks ago

“Thredup used to be good. As time has gone on, their consignment model has gotten worse and worse. They don't allow enough time for items to sell, charge for items to be returned, have tiers of selling that are really very expensive and removed their rewards program of which I was a top tier member. Their item descriptions are awful and honestly, it's not worth it to sell with them anymore, you get $1-5 per item and that includes stuff like nwt JCrew and so on. The higher end stuff is not described well and doesnt sell. I cannot recommend, which is a shame because I used to use them a lot and spend thousands with them.”

Helpful Report

Posted 4 weeks ago

“I ordered for the first time through ThredUp. I got (what appears to be) legitimate tracking info from UPS. My package was supposed to arrive on Tuesday, it didn’t show up, then tracking info said Wednesday, didn’t show up, now says Thursday. I am not confident I am going to receive my merchandise at all. You can’t talk to a real human or even get response to an email by a human. The only thing you have to contact is a chat bot. After I started having issues, I looked up reviews and saw NOTHING positive about ThredUp. That is totally on me. I have learned my lesson. This will be the last time I use ThredUp.”

Helpful Report

Posted 1 month ago

“I bought four items. Total scam, did not look anything like pics.”

Helpful Report

Posted 1 month ago

“I have only ordered 3 times from Thred Up and frankly their practices are shady.They claim that you get a discount,they claim you one total before check out then all of it changes,items that were "50%" off,all of a sudden arent,free shipping is a lie even if you put in their code!They have way too much bait and switch.I am waiting for my orders.I have a deep doubt I will get them and /or be satisfied. No more Thred Up for me.”

Helpful Report

Posted 1 month ago

“I ordered and paid for four pairs of jeans. They sent me a note saying they're shipping three pairs of jeans, as one pair of jeans is now unavailable, leading me to believe they sold the jeans to someone else. After I questioned this practice, they said they put in a ticket to resolve this issue. I haven't received anything besides silence. Selling clothes that are unavailable is unethical.”

Helpful Report

Posted 1 month ago

“If I could leave 0 stars I would. I ordered from Thred Up going on 3 weeks ago and STILL have not received my package. There hasn't been any activity on the package for 4 days and I can't get any help. I WILL NEVER BUY FROM THEM AGAIN”

Helpful Report

Posted 1 month ago

“Horrible company! Don’t do business with them…. It’s a rip off and scam!”

Helpful Report

Posted 1 month ago

“You pay to ship your items to them. The payout is incredibly low and out of proportion. You pay to get the items back they claim won't sell. I'll never use it again - it's a joke!!!”

Helpful Report

Posted 1 month ago

“I placed an order and it never arrived. UPS says it will be arriving today and never does. I have been a long time shopperon Threadup but I am really disappointed with their customer service response. I can only contact the virtual assistant and it cannot resolve my problem. It told me to check my shrubs and ask my neighbors if they have the package. It never arrived! Can’t speak with a real live human being to resolve. Really weak. I will be shopping elsewhere.”

Helpful Report

Posted 1 month ago

“This company is terrible. I have to pay to get my own clothes back which was not disclosed to me. They only give the clothes a few weeks to sell too. I would have never used this company had I known this, which they say they disclosed to me. I have no idea where that would have been. And also the things that did sell I received like $1.00. Ridiculous!”

Helpful Report

Posted 2 months ago

“Be careful of this place. They charge a $3.99 restocking fee per item. So I shopped on this sale they had and spent $200 thinking I’d be able to return items. Half of it didn’t work out so about $100+ worth of stuff that either didn’t fit or the photo didn’t really represent the item. So I go to do a refund and they charge me $3.99 per item, a total of $103. But with the fees I get $59 back. And I have to get that in store credit. Or if I want my money back I pay another $11. So I basically get $48 of my money back and they keep $52 for stuff that I didn’t even use. RUN!”

Helpful Report

Posted 2 months ago

thredUP is rated 1.6 based on 139 reviews