thredUP Reviews

Name: thredUP
Rating: 1.59

1.6 Rating 162 Reviews

13 %

of reviewers recommend thredUP

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Metrics

1.6

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 2nd September 2025

Anonymous

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

Anonymous // 01/01/2019

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“I sold clothing with ThredUp and purchased the premium package - which is expensive - for the soul purpose to get my clothing back. Unfortunately, you will make next to nothing on items you sell, and to top it off, Thred Up offers the option to get your clothing shipped back with the premium package, however what they don’t tell you is that you will be charged for every piece of clothing you want to be shipped back - on top of paying for the premium package! I issued several complaints trying to get some resolution with no human response, only AI answering my emails. I assume Thred Up finally received them because they cleared my account of all my earnings from the sale of my clothing and the history of what sold. So in summary, selling through ThredUp; you will go through allot of effort, you will pay them allot, to literally get nothing in return. I would say that’s theft. I’ve reported them to the Better Business Bureau.”

Helpful Report

Posted 2 months ago

“I've always had a great experience buying on thredup. Everything I got in my most recent order was exactly what I'd been hoping for and in great condition!”

Helpful Report

Posted 3 months ago

“I sent in my first two large bags of very good items and they claimed they couldn’t process one and only gave me a $35 credit for a huge bag!! I have since read many other reviews that this happens often. My other bag only a few items posted and have barely gotten any credit from them. Overall a horrible first experience and now I’ve read this company has been reported a lot for this! Do NOT send in your items and expect anything good in return! They also will not return my inquiry about just sending my stuff back. Cannot speak to anyone!”

Helpful Report

Posted 3 months ago

“I sent them a cleanout bag with a ton of gently used clothing, Lilly Pulitzer, Nike, some high end stuff. Most of the payouts were under $1, for things that I definitely could have sold for MUCH MUCH more on Mercari or Poshmark. They basically steal your stuff, and pay you back in pennies. Total scam. NEVER AGAIN. Do better, ThredUp. Disgusting.”

Helpful Report

Posted 3 months ago

“My first order! Third is my first and last order with this company. A 3rd party delivery driver came to my house in a personal vehicle and sat in my driveway for 20 min on the scheduled date of delivery. He said he could not find my order, which means it's lost! I'm leaving for 4 months and if by some chance it's found and delivered, it will be left out side and I won't know if any of it will fit. Good luck getting any customer service. All they have are Chat bots and there's no way to make contact. They said they would email me, but never asked for my email. What a joke. I'll probably have to file a claim with my credit card co to get my money back. Very poorly run, unreliable co. Don't waste your time and money.”

Helpful Report

Posted 3 months ago

“This was my first time ordering from ThredUp, and I couldn’t be happier! I was on the hunt for a hard-to-find Nike 2-in-1 women’s running jacket in white to add to my collection (already have it in black and sky blue), and to my surprise, I found it—in an XS, no less! It took about a week to arrive, which is a bit longer than I’m used to with Amazon, but for this gem, it was absolutely worth the wait. Super thrilled with the find!”

Helpful Report

Posted 3 months ago

“If you're thinking about listing your items here, just don't do it. I sent in a cleanout bag and they sent me an email saying my items couldn't be processed and when I sent an email back asking for more details on why and if they can ship the items back to me they responded saying it's been discarded and that they couldn't provide any details why. There was literally unused, NWT, thousands of dollars worth of clothing in this bag that has just been....."discarded." I'm so shocked.”

Helpful Report

Posted 3 months ago

“Threadup sent me a coupon for 50 percent off and free shipping. It said it was good til June 25th. Did not work. Cancelled my order Pretty bad. Also a lot of the clothes are not measured or measured wrong. Better to measure and show us with measurng tape .”

Helpful Report

Posted 3 months ago

“My first thredUP transaction was perfect; shipping was super quick and the sandals I bought are absolutely perfect!”

Helpful Report

Posted 3 months ago

“ThredUp doesn’t sell your clothes - they basically steal them. The payouts are so low and the fees are so high you end up paying them instead of earning anything. And I’ve sent them a lot of never born/barely worn high quality items from name brands - and this is always the case. Sell anywhere else you can besides ThredUp. It use to be better. Never selling on here again.”

Helpful Report

Posted 3 months ago

“Ordered a few times before 2 years ago. No issues. Now I will never order from this site again. THIS time, I waited 13 days for the order to arrive. Both items seemed oversized for the size I ordered. The jeans are not the size they should be. It's like they are a Plus. I just looked and saw a 3.99 restocking fee. 8 bucks plus shipping back is extraordinarily harsh. It's my own fault that i didn't see this fee. I will just sell n my own I suppose or mend and deal with it. Shady. NEVER ordering again.”

Helpful Report

Posted 3 months ago

“They have awful customer service. I have had issues with them not sending items when I have ordered. I have them steal high end items from my clean out bags. And when you try to resolve an issue their customer support is horrible.”

Helpful Report

Posted 4 months ago

“Thredup used to be good. As time has gone on, their consignment model has gotten worse and worse. They don't allow enough time for items to sell, charge for items to be returned, have tiers of selling that are really very expensive and removed their rewards program of which I was a top tier member. Their item descriptions are awful and honestly, it's not worth it to sell with them anymore, you get $1-5 per item and that includes stuff like nwt JCrew and so on. The higher end stuff is not described well and doesnt sell. I cannot recommend, which is a shame because I used to use them a lot and spend thousands with them.”

Helpful Report

Posted 4 months ago

“I ordered for the first time through ThredUp. I got (what appears to be) legitimate tracking info from UPS. My package was supposed to arrive on Tuesday, it didn’t show up, then tracking info said Wednesday, didn’t show up, now says Thursday. I am not confident I am going to receive my merchandise at all. You can’t talk to a real human or even get response to an email by a human. The only thing you have to contact is a chat bot. After I started having issues, I looked up reviews and saw NOTHING positive about ThredUp. That is totally on me. I have learned my lesson. This will be the last time I use ThredUp.”

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Posted 4 months ago

“I bought four items. Total scam, did not look anything like pics.”

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Posted 4 months ago

“I have only ordered 3 times from Thred Up and frankly their practices are shady.They claim that you get a discount,they claim you one total before check out then all of it changes,items that were "50%" off,all of a sudden arent,free shipping is a lie even if you put in their code!They have way too much bait and switch.I am waiting for my orders.I have a deep doubt I will get them and /or be satisfied. No more Thred Up for me.”

Helpful Report

Posted 4 months ago

“I ordered and paid for four pairs of jeans. They sent me a note saying they're shipping three pairs of jeans, as one pair of jeans is now unavailable, leading me to believe they sold the jeans to someone else. After I questioned this practice, they said they put in a ticket to resolve this issue. I haven't received anything besides silence. Selling clothes that are unavailable is unethical.”

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Posted 4 months ago

“If I could leave 0 stars I would. I ordered from Thred Up going on 3 weeks ago and STILL have not received my package. There hasn't been any activity on the package for 4 days and I can't get any help. I WILL NEVER BUY FROM THEM AGAIN”

Helpful Report

Posted 4 months ago

“Horrible company! Don’t do business with them…. It’s a rip off and scam!”

Helpful Report

Posted 4 months ago

“You pay to ship your items to them. The payout is incredibly low and out of proportion. You pay to get the items back they claim won't sell. I'll never use it again - it's a joke!!!”

Helpful Report

Posted 5 months ago

thredUP is rated 1.6 based on 162 reviews