thredUP Reviews

Name: thredUP
Rating: 1.57

1.6 Rating 150 Reviews

13 %

of reviewers recommend thredUP

Company Reviews

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Metrics

1.6

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

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“Thredup used to be good. As time has gone on, their consignment model has gotten worse and worse. They don't allow enough time for items to sell, charge for items to be returned, have tiers of selling that are really very expensive and removed their rewards program of which I was a top tier member. Their item descriptions are awful and honestly, it's not worth it to sell with them anymore, you get $1-5 per item and that includes stuff like nwt JCrew and so on. The higher end stuff is not described well and doesnt sell. I cannot recommend, which is a shame because I used to use them a lot and spend thousands with them.”

Helpful Report

Posted 1 month ago

“I ordered for the first time through ThredUp. I got (what appears to be) legitimate tracking info from UPS. My package was supposed to arrive on Tuesday, it didn’t show up, then tracking info said Wednesday, didn’t show up, now says Thursday. I am not confident I am going to receive my merchandise at all. You can’t talk to a real human or even get response to an email by a human. The only thing you have to contact is a chat bot. After I started having issues, I looked up reviews and saw NOTHING positive about ThredUp. That is totally on me. I have learned my lesson. This will be the last time I use ThredUp.”

Helpful Report

Posted 1 month ago

“I bought four items. Total scam, did not look anything like pics.”

Helpful Report

Posted 1 month ago

“I have only ordered 3 times from Thred Up and frankly their practices are shady.They claim that you get a discount,they claim you one total before check out then all of it changes,items that were "50%" off,all of a sudden arent,free shipping is a lie even if you put in their code!They have way too much bait and switch.I am waiting for my orders.I have a deep doubt I will get them and /or be satisfied. No more Thred Up for me.”

Helpful Report

Posted 1 month ago

“I ordered and paid for four pairs of jeans. They sent me a note saying they're shipping three pairs of jeans, as one pair of jeans is now unavailable, leading me to believe they sold the jeans to someone else. After I questioned this practice, they said they put in a ticket to resolve this issue. I haven't received anything besides silence. Selling clothes that are unavailable is unethical.”

Helpful Report

Posted 2 months ago

“If I could leave 0 stars I would. I ordered from Thred Up going on 3 weeks ago and STILL have not received my package. There hasn't been any activity on the package for 4 days and I can't get any help. I WILL NEVER BUY FROM THEM AGAIN”

Helpful Report

Posted 2 months ago

“Horrible company! Don’t do business with them…. It’s a rip off and scam!”

Helpful Report

Posted 2 months ago

“You pay to ship your items to them. The payout is incredibly low and out of proportion. You pay to get the items back they claim won't sell. I'll never use it again - it's a joke!!!”

Helpful Report

Posted 2 months ago

“I placed an order and it never arrived. UPS says it will be arriving today and never does. I have been a long time shopperon Threadup but I am really disappointed with their customer service response. I can only contact the virtual assistant and it cannot resolve my problem. It told me to check my shrubs and ask my neighbors if they have the package. It never arrived! Can’t speak with a real live human being to resolve. Really weak. I will be shopping elsewhere.”

Helpful Report

Posted 2 months ago

“This company is terrible. I have to pay to get my own clothes back which was not disclosed to me. They only give the clothes a few weeks to sell too. I would have never used this company had I known this, which they say they disclosed to me. I have no idea where that would have been. And also the things that did sell I received like $1.00. Ridiculous!”

Helpful Report

Posted 2 months ago

“Be careful of this place. They charge a $3.99 restocking fee per item. So I shopped on this sale they had and spent $200 thinking I’d be able to return items. Half of it didn’t work out so about $100+ worth of stuff that either didn’t fit or the photo didn’t really represent the item. So I go to do a refund and they charge me $3.99 per item, a total of $103. But with the fees I get $59 back. And I have to get that in store credit. Or if I want my money back I pay another $11. So I basically get $48 of my money back and they keep $52 for stuff that I didn’t even use. RUN!”

Helpful Report

Posted 3 months ago

“The clothing has inaccurate descriptions more and more, so I will not buy again. Thanks for halfway decent about 3 years ago when I started using thread up. The clothes are not sincerely kind of...well, junk, over 90 percent.”

Helpful Report

Posted 3 months ago

“Complete rip off. I sent in lululemon and von furstenberg and received pennies in return.”

Helpful Report

Posted 3 months ago

“Buying: Items not in condition as described. Can be a little overpriced. Consignment: Trade in value very poor. I'm talking cents, not dollars. I have now decided to sell on my local pages---and whatever doesn't sell I donate to shelters.”

Helpful Report

Posted 3 months ago

“Details of the selling of merchandise was not provided. I was not told that ThredUp can mark my items down or offer as 50% off, thus cutting the sellers earnings. Potential to make $80, realistically made $2.08 but I will not use as credit and there are fees to cash out!”

Helpful Report

Posted 4 months ago

“If I could give them a zero stars I would. I wish I had read the reviews on this company before I sent expensive items of clothing in immaculate condition. Is been a month & nothing yet about my items. The UPS tracking states it arrived to their destination warehouse of ThredUP but that as far as it has gone. NEVER ever again will I conduct any business with ThreadUP. I am sooooo done. I used Thredup for the first time because it impressed me how they claimed to do business but I see that is far from what they say. Save yourself the aggravation & go to other means of selling your clothing items such as Ebay.”

Helpful Report

Posted 4 months ago

“Threadup...sigh... what a pain. I spent over $70 on 5- 6 items. All my items were listed as new. They are far away from.been new. They were re- tagged manually, you can tell they look used.. I am not impressed with this website. Not sure I will go back.there.”

Helpful Report

Posted 4 months ago

“You always have hope that maybe you'll make a few dollars but as I have given ThredUp many chances they just get worse and worse. Half the items I send aren't even posted, they're not even listed as items that can't be listed - they just disappear. Many items have never been worn, only thing they're missing is the price tag from the store, and ThredUp says they are in good shape but show signs of wear, seriously?! The sizing and inseams are ridiculous, someone needs to retrain these people. Items would actually sell if the measurements were correct. And last but not least the last box I sent them was delivered per UPS but magically went missing in their warehouse. That box contained lots of new items with tags, I feel robbed. I'm sad for losing those items but I'm mostly sad that I let ThredUp scam me. When I asked about the missing box the response was Oops Sorry. Done with them.”

Helpful Report

Posted 4 months ago

“It didn't. They are greedy and a rip off. The worst experience was when the consignment period ended i allowed them to keep the unsold items. Every day I got reminders asking me to buy my own damn items. It sucked”

Helpful Report

Posted 4 months ago

“Totally inaccurate descriptions. I bought four items. 2 were defective quality and one was not even the color they described! They said it was white and clearly it had been washed with a red item that changed the color of it and the condition was horrible compared to the "good condition" it was described as. They charge you a restocking fee which is exorbitant You are responsible for paying return shipping. And they give you a store credit so you can get ripped off again. NEVER EVER buying from thredup again. NEVER.”

Helpful Report

Posted 4 months ago

thredUP is rated 1.6 based on 150 reviews