Name: thredUP
Rating: 1.59

“VERY UNHAPPY! The items that I received were cheap looking. Nothing like the pictures. Also, returning, even if the fit is wrong, is ridiculously not in the buyers favor. There is a $3.99 restocking fee on each item. Then, if you want a full refund on your credit card, they make you pay $10.99 shipping! I was hoping to opt out of this and ship it myself, which would have been cheaper, but no such option was available. Instead I kept the items and took a store credit. Other than redeeming my credit, I will never spend another dime at this site!”

Helpful Report

Posted 20 hours ago

“I purchased an item then had my credit card charged then days later thred up canceled my order .. they then re listed the item close to double the price using the same photos and description and sold it to another buyer. yes they sent me a sold message and charged my credit card to refund it days later. GREAT BUSINESS MODEL”

Helpful Report

Posted 2 days ago

“Selling on threads up is really bad. Buying items turned out to be great for me. I sent in five bags of nice clothes because I have lost a lot of weight and needed a different size out of five bags of clothes I received zero amount of money on the other side. They had a sale of 90% off and free shipping. I bought three pairs of Gloria Vanderbilt jeans with free shipping and it cost me only $26. I guess if you’re going to sell on threads up, forget it but receive their emails and purchase when they have a sale like that.”

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Posted 1 week ago

“I sent brand new shoes with soles that proved they had never been worn. Quality labels, suede, ankle high wedge boots. They claimed they couldn't post any of them on their site! I will be watching all the other selling sites (eBay, Poshmark, etc) to see if they end up being sold there by this group! There is so much wrong with the way this place operates it's impossible to believe people ever use them more than once.”

thredUP 1 star review on 2nd September 2025

Helpful Report

Posted 2 weeks ago

“SELLER BEWARE!! I sent clothes with the tags still on them and they rated several pieces as the fabric looking worn! Most of what I sent was 2 and 3 piece suits and the tags were clear that they were a set. They separated the suits into jacket, pant, vest and gave different ratings to each piece! Buyers won't know there is a pair of pants to go with the jackets! Brand new shoes, never worn so perfect clean soles with designer labels and they claimed they weren't up to standards! Makes me think they take what they want for themselves to put in their own closets or to sell on eBay.”

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Posted 2 weeks ago

“I was not satisfied with something and returned it along with a "clean out" bag full of pretty decent clothes. This was sent in ONE big bag. They received the return and issued me a partial refund but they insisted they never received the "clean out" bag. How can they say this with a straight face? Yeah, it's a "clean out" bag, alright. They cleaned me out, and got free clothes in the process. These people are greedy little liars.”

Helpful Report

Posted 3 weeks ago

“DO NOT SEND IN A BAG TO SELL YOUR ITEMS ON THREDUP. IT IS A TOTAL SCAM. I received a bag to send in and sell items. I filled the bag with EXPENSIVE clothes that I had worn once for formal and semi-formal events; for example, a $200 dress from Nordstrom. A month later, I checked, no credit given. I thought maybe I would receive credits as items sold. Months later, nothing. I sent in approximately $500 of items and NEVER RECEIVED A DIME.”

Helpful Report

Posted 3 weeks ago

“They have sent me two extra bags I did not order and I am being charged. I can’t get anyone to call me back. I have sold six items, high end and they say I have a credit of $2.16 because they’re trying to charge me for two extra bags I have sitting here. I have only ordered one bag and put everything in there.Are you kidding me! I feel so ripped off. My friend told me to go with Mercari. She made $300 in two days on just basic things.”

thredUP 1 star review on 12th August 2025

Helpful Report

Posted 1 month ago

“Do not sell your clothes on ThredUp! They take SO MUCH money from your commission. For example, a pair of my Zara shorts listed as “like new” condition was a payout of 70 cents. Ridiculous!! Another rare Ralph Lauren button up was listed for $60, sold, and ThredUp paid me $4. I kid you not. Move on, don’t sell with them.”

Helpful Report

Posted 1 month ago

“I do not recommend selling your items with thredUP. They pay very little to nothing when your items sell. You’d be better off finding a local consignment store to sell your items.”

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Posted 2 months ago

“I had a sweater in my cart that was new with tags. You could see the price on the tag was marked down to 4 dollars, but they were charging 20 dollars.”

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Posted 2 months ago

“Unfortunately what was to be "items in excellent or good condition" and their moto of only "using acceptable items" turns out to be challenging. My 2nd purchase came with tees and capris that I wouldn't use for rags. Their *return policy with a credit issued only for In store purchase and an expiration date of 2wks' is a massive missive on their site. Lacking proper measurements is another major oversite.”

Helpful Report

Posted 2 months ago

“I've had many problems. I ask for new items and I've got four items that were branded as excellent condition with big holes in them or one that had a tear all the way down the arm. Second I waited 2 months and I got a package that was all beat up and it wasn't even my clothes my order and I couldn't contact the company at all. Then one time I got a whole mixed bag of different colors and things that I did not order and then didn't receive the things I did order. I literally spent over $1,000 with this company. And they never answer or respond.”

Helpful Report

Posted 2 months ago

“So far I sold 3 bags to Thread up. Never again. Each bag contained approximately 40 items. When they listed my items (took a month for each bag), 98% of them got listed in excellent condition, they were really nice clothes(Ralph Loren, cocktail dresses, brand new shoes, etc). My expected payouts were between $100-200. Expected payout one of the dresses was $30 and when it sold I received $5 because it was on sale. You get 20% of what they tell you is “expected”. Banana Republic top $0.71, Liz Claiborne dress shirt $0.09! Insane. If you sell even one of these things on EBay you would get more money than I got for the entire bag after fees. I received around $15 for each bag of 40+ items. It’s called theft. And they want you to pay $6 each to receive your clothes back. It’s a disgraceful company.”

Helpful Report

Posted 2 months ago

“I sold clothing with ThredUp and purchased the premium package - which is expensive - for the soul purpose to get my clothing back. Unfortunately, you will make next to nothing on items you sell, and to top it off, Thred Up offers the option to get your clothing shipped back with the premium package, however what they don’t tell you is that you will be charged for every piece of clothing you want to be shipped back - on top of paying for the premium package! I issued several complaints trying to get some resolution with no human response, only AI answering my emails. I assume Thred Up finally received them because they cleared my account of all my earnings from the sale of my clothing and the history of what sold. So in summary, selling through ThredUp; you will go through allot of effort, you will pay them allot, to literally get nothing in return. I would say that’s theft. I’ve reported them to the Better Business Bureau.”

Helpful Report

Posted 2 months ago

“I sold clothing with ThredUp and purchased the premium package - which is expensive - for the soul purpose to get my clothing back. Unfortunately, you will make next to nothing on items you sell, and to top it off, Thred Up offers the option to get your clothing shipped back with the premium package, however what they don’t tell you is that you will be charged for every piece of clothing you want to be shipped back - on top of paying for the premium package! I issued several complaints trying to get some resolution with no human response, only AI answering my emails. I assume Thred Up finally received them because they cleared my account of all my earnings from the sale of my clothing and the history of what sold. So in summary, selling through ThredUp; you will go through allot of effort, you will pay them allot, to literally get nothing in return. I would say that’s theft. I’ve reported them to the Better Business Bureau.”

Helpful Report

Posted 2 months ago

“I sent in my first two large bags of very good items and they claimed they couldn’t process one and only gave me a $35 credit for a huge bag!! I have since read many other reviews that this happens often. My other bag only a few items posted and have barely gotten any credit from them. Overall a horrible first experience and now I’ve read this company has been reported a lot for this! Do NOT send in your items and expect anything good in return! They also will not return my inquiry about just sending my stuff back. Cannot speak to anyone!”

Helpful Report

Posted 3 months ago

“I sent them a cleanout bag with a ton of gently used clothing, Lilly Pulitzer, Nike, some high end stuff. Most of the payouts were under $1, for things that I definitely could have sold for MUCH MUCH more on Mercari or Poshmark. They basically steal your stuff, and pay you back in pennies. Total scam. NEVER AGAIN. Do better, ThredUp. Disgusting.”

Helpful Report

Posted 3 months ago

“My first order! Third is my first and last order with this company. A 3rd party delivery driver came to my house in a personal vehicle and sat in my driveway for 20 min on the scheduled date of delivery. He said he could not find my order, which means it's lost! I'm leaving for 4 months and if by some chance it's found and delivered, it will be left out side and I won't know if any of it will fit. Good luck getting any customer service. All they have are Chat bots and there's no way to make contact. They said they would email me, but never asked for my email. What a joke. I'll probably have to file a claim with my credit card co to get my money back. Very poorly run, unreliable co. Don't waste your time and money.”

Helpful Report

Posted 3 months ago

“If you're thinking about listing your items here, just don't do it. I sent in a cleanout bag and they sent me an email saying my items couldn't be processed and when I sent an email back asking for more details on why and if they can ship the items back to me they responded saying it's been discarded and that they couldn't provide any details why. There was literally unused, NWT, thousands of dollars worth of clothing in this bag that has just been....."discarded." I'm so shocked.”

Helpful Report

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

thredUP Reviews