thredUP Reviews

Name: thredUP
Rating: 1.59

1.6 Rating 162 Reviews

13 %

of reviewers recommend thredUP

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Metrics

1.6

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 2nd September 2025

Anonymous

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

Anonymous // 01/01/2019

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“I only buy items marked excellent or very good. That being said, their idea of very good is actually very bad. Purchased a Ranna Gill blouse for $19. which retails for $250. marked very good. The blouse had an area of fraying on the front with a huge black repair patch on the underside. Visible at 100% as the blouse was of thinner material. They won't mention these flaws on their site. My advice~only do excellent. Anything less is usually not acceptable and looks like you had it 50+ years.”

Helpful Report

Posted 9 months ago

“The scale is intended to thredUP CustOm'er SER VICE (8O5' 41O) 56OO ThredUP{PHO NE NUMbER (8O5 41O) 56OO' be logarithmic, similar to the moment magnitude scale that is used to describe the comparative magnitude of earthquakes. Each increasing level represents an accident approximately ten times as severe as the previous level. Compared to earthquakes, where the event intensity can be quantitatively evaluated”

Helpful Report

Posted 9 months ago

“I have sold 13 items on this website and should have made money from them but apparently after giving them all of my items for free to sell they have an additional service fee so I am getting $0 for any of it. DO NOT SEND THEM YOUR THINGS. Facebook marketplace is a better way to go if you are trying to actually earn some money.”

Helpful Report

Posted 9 months ago

“I used to love shopping here, after my last 2 orders….my money will be going elsewhere. Horrible product representation they do not refund you. They give you a credit so you can go in and buy more stuff that is pure garbage even when you clearly mark new with tags I got a pair of shoes that was supposed to be new with tags and it looked like someone had just ran a marathon in them. Their standards and quality has dropped to an unacceptable level.”

Helpful Report

Posted 9 months ago

“After months of waiting for them to go through items I sent, they said never worn items were showing wear and piling. A dress worn once they didn’t accept. I’ll just donate in the future being that the few items that sold paid pocket change.”

Helpful Report

Posted 9 months ago

“Linear algebra is central to thredUP C UstOm'er SERVICE ;805 41O 56OO; PHONE numBER"; almost all areas of mathematics. For instance, linear algebra is fundamental in modern presentations of geometry, including for defining basic objects such as lines, planes and rotations. Also, functional analysis, a branch of mathematical analysis, may be viewed as the application of linear algebra to function spaces.”

Helpful Report

Posted 9 months ago

“I sent in a Clean Out kit with 13 items which I photographed so I know what was in there. Only 11 items were shown to have been received (two weren't "eligible" which is untrue since they were Talbots Outlet items which are definitely accepted). The upsetting issue is the two "missing" items were a brand new pair of Talbots jeans and an authentic Dooney & Burke handbag which I paid over $300 for and used twice. It was in excellent condition and should've given me my biggest payout. WHAT HAPPENED TO IT? The charges are ridiculously high and the payouts minuscule. Horrible company.”

Helpful Report

Posted 9 months ago

“You get literally less than $1 to a few dollars unless it's a say Gucci or something very very expensive....... They do not give you enough for each sale. they get most!! I sent 3 boxes. should have saved and sold each item on ebay! :O live and learn”

Helpful Report

Posted 9 months ago

“I bought a dress and pair of sandals for a New Year's party. The was advertised as followed: Intimately By Free People Cocktail Dress Size M Condition: excellent Practically new: shows no obvious signs of being worn or washed. The dress was damaged dress. The sequences on the dress are facing the wrong way and they are also falling off. The sandals were advertised as such: Chinese Laundry Final Sale Size 10 Wedges Condition excellent Final Sale Practically new: shows no obvious signs of being worn or washed. I am also sending back the gold sandals that are defective. One of the sandal straps has been stretched out and is impossible to wear. I know the sandal was a final sale, but I do not need junk in my closet. This should have never been sold. I also so was $13.95 postage to send their junk back to them. I will not be recommending this company anytime soon.”

Helpful Report

Posted 9 months ago

“I hate this online store. I have never had this many disappointment purchases from online shopping in my life. The photos often do not look the same in person. Items don't fit. Things are much smaller than displayed or look worn out and in bad condition. I'm done with Thredup & wasting money on stuff I don't like or will ever use.”

Helpful Report

Posted 9 months ago

“Trash. Goodwill wouldn't take these items. First and last time ordering.”

Helpful Report

Posted 9 months ago

“I've tried ThredUp several times now and am officially done with them. Items are mislabeled, returns are impossible, restocking fees, and no customer support. I like the idea but it is just not worth it.”

Helpful Report

Posted 9 months ago

“Don’t buy anything here. Clothes are dirty and stinks!! Obviously not returns are valid for this…”

thredUP 1 star review on 7th December 2024

Helpful Report

Posted 9 months ago

“HOT JOKE! Do not buy from here. Delivery is by pony express. Takes forever. I bought a top labeled 'excellent' and guess what.... holes allover the back of it. Also, they won't show you the flaws if so described as to have staining. Show the stain!”

Helpful Report

Posted 9 months ago

“Don't buy from this site--they only give you credit, not refunds, for returns. I sent back two returns this month to Thredup. When you submit the return, Thredup asks you to choose whether the refund was to go to your credit card (and get charged return shipping) or to be given to you as credit. I selected refund but they gave me credit instead.”

Helpful Report

Posted 9 months ago

“They delivered to wrong address I want my refund I would never use them again they are a bad website”

Helpful Report

Posted 9 months ago

“The worst. it said excellent condition about the shoes I bought. They were so used.”

Helpful Report

Posted 9 months ago

“I recently bought clothes from their website. I am happy with what I got and paid for. Would be nice if they put measurements up on all their clothing, otherwise they wouldn't be wasting people's time and gas by sending them back ,which isn't eco friendly. Shipping also took awhile to get here. 2 weeks.”

thredUP 5 star review on 30th November 2024

Helpful Report

Posted 9 months ago

“I send a full clean out bag, after 4 months i got pay $5.95. How ridiculous this is”

Helpful Report

Posted 9 months ago

“I have had good experiences with Thred Up until they started using VEHO to deliver. Now my packages go missing and I never get them. VEHO customer service is awful. I think this company is mainly scammers. Thred Up customer service takes no responsibility for using this shoddy delivery service and is of no help getting me my package or issuing a refund. I will not be ordering from them again. I will be going back to Poshmark who has legit humans who use USPS to track and deliver your package in a timely manner. Goodbye ThredUp!”

Helpful Report

Posted 9 months ago

thredUP is rated 1.6 based on 162 reviews