thredUP Reviews

Name: thredUP
Rating: 1.60

1.6 Rating 151 Reviews

13 %

of reviewers recommend thredUP

Company Reviews

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Metrics

1.6

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

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“I ordered a purse from thredUp which was described to be in "excellent" condition. When I received the purse, not only were there several loose threads (it is a fabric purse with embroidery) but the zipper was broken. Definitely not my idea of excellent. I went online to find out what I should do because I still wanted the purse, but I was not happy with the condition. thredUp gave me three options: credit for about 40% of what I paid, 35% off my next order or free shipping on my next order. So I chose the credit thinking it meant they would credit it to my credit card. No, they meant store credit. I didn't realize this until after I had made my selection. So basically they wanted me to spend more money instead of actually resolving my issue which was their fault in the first place. I got on online chat with thredUp's customer service and long story short, they refused to credit my credit card and insisted I had to either return the purse or accept one of their other "offers". I kept pointing out that it was their fault for misrepresenting the condition of the purse, but it didn't make any difference. I ended up disputing the charge on my credit card and getting the entire purchase price credited. And I got to keep the purse. thredUp's loss because I had no issue with paying for the purse at a discounted price, but they refused to credit my card. So now they are out of a sale and a purse.”

Helpful Report

Posted 8 months ago

“Terrible for sellers. Charge you $14.99 to send your clothes in for EACH bag. I thought I was doing a good thing using my own bags but they were small so I used three. They sold a few of my things then took the rest that failed to sell within 30 days. I lost name brands like Eileen Fisher and have banishing to show for it -zero profit. Also, the prices are way to high. Better deals on Poshmark .”

Helpful Report

Posted 9 months ago

“I have bought and sold on ThredUp several times, but I'm done. Too many times I've sent brand new items they have deemed "ineligible for earnings," which means they'll still sell them, but I will get no commission. How they decide this, no idea because they still put a decent price on these items. Another time I sent in a pants and top set. Very unique design, obviously a set. They listed just the pants - shirt nowhere to be found. Takes months to process a clean out bag, fees are outrageous, sellers earn pennies (if that) and now they're discontinuing their points / rewards program. There's nothing that makes selling on ThredUp worth it. Donate to a local charity instead.”

Helpful Report

Posted 9 months ago

“Thredup used to be a decent place to but and sell clothing but not anymore. The quality of the people inspecting the items is poor. I bought a purse that was labeled 100 leather. I knew it wasn't when I received it and there was a label perfectly clear that said 100 percent PVC. I sent in a high quality suede jacket to sell, and never saw it listed. After spending much time on the chat to find out what happened, I was informed it was ineligible because it didn't have a size. This was produced in another county so the size label was in a different language. They told me there is no way to get it back. After this last debacle I will shop and sell elsewhere.”

Helpful Report

Posted 9 months ago

“They basically collect your brand name expensive clothing that is in excellent condition and sell it for you. They create a very short window of time before they "discard" it as it is past the window of time for selling in consignment. AKA continuing to list your items to sell for 100% profit. Not to mention that they give you a tiny fraction, ex. $19.97 for items they sold for over$100 to then hit you with a "fee" that ends up paying you a total of $4.99. I think the 80+% should cover the fees. It is a rip off for sure. I sent retail value at purchase time about $3,000 of clothing and received $4.99. it is a greedy infrastructure that is a complete scam. Just give your clothes away to a thrift market that will actually use the funds for charity. This operation is profit-based and their" clean- outs" only truly are profitable for them. I also recently experienced items that were "new with tags" and they were definitely not new. The tags had no brand or store name on them and were very generic and the items of clothing were definitely worn. Gently worn mind you but not new with tags. What an absolute SCAM!!! It is sad too because I actually was enjoying purchasing items. Keep in mind though that when you purchase something you pay $30 for it and then when you return it after the"return label fee of $10.99" the penalty to return you get back maybe 1/4 to 1/2 of what you originally paid for the item that is oftentimes described incorrectly in the website. That is just my two cents, take it as you will.”

Helpful Report

Posted 9 months ago

“I sent in my bag in August and received a confirmation that it was received. It has never shown up in my clean outs and I have been trying to straighten this out with them, I have contacted them at least 8 times and gotten the run around and no service. I have sent them a copy of their receipt. They keep sending the same silly responses. I will never deal with them again unless they find my bag or reimburse me for the contents. I urge you to be very cautious dealing with them. In addition their payouts have gotten ridiculously low. Beware of them.”

Helpful Report

Posted 9 months ago

“Just because….”

Helpful Report

Posted 9 months ago

“Don't waste your time sending clothing to Thred up. . You won't get anything for your effort . They will take your clothing and when you are done paying the fees. You will have no money. I sent in 2 huge bags of top brand , many still with tags on. Only 8 items were listed. NEVER AGAIN !”

Helpful Report

Posted 9 months ago

“I don’t agree with the bad comments about thredup, If I had looked at reviews first, I would never have found thredup, it’s wonderful! The clothes are clean, they are as described. Their measurements of the garments is usually perfect I only buy items that are in excellent condition. Most of them look brand new, never worn. Plus it’s easy to make returns. As a heads up, though, be sure to read the comments because some items are a final sale, no return. As for those who are trying to sell their items on thredUP they probably think they’re old clothes are worth big money. My sister-in-law always thought her 1970s clothes were worth something. Her basement was packed full, in the end they were thrown in the trash. I don’t even try to sell my clothes in a rummage sale. I’ll give them away or donate them because they bring Next to nothing at a rummage sale. It’s not worth the time to put tags on them. To expect a for-profit business to pay more than rummage sale prices is unrealistic! If thredup pays me a stipend that’s better than going to a landfill!”

Helpful Report

Posted 9 months ago

“ThredUp would always list most or my clothes incorrectly. i.e. a Marc Jacobs 100% real leather skirt was listed not listed as leather, but imitation leather. I contacted them about it and no change in listing nor price increase was ever made. It was sold and boy - they got a bargain! Then when I would purchase their used clothing, their highest standard rated clothing almost always had several stains! Whomever checks and grades the clothing needs to do their job better. I will not shop on ThredUp again.”

Helpful Report

Posted 9 months ago

“Not happy with the quality of the clothing of 4 out of 9 items I purchased. Ebay and Poshmark items are consistently better quality. A pink "sweatshirt" I purchased was a pajama top. Will not purchase from them again.”

Helpful Report

Posted 9 months ago

“Don't buy from Thredup unless you want to roll the dice with your money. I've now purchased dozens of pieces of clothing from them (I kept telling myself I would give them "one more try"). Not one item I've received from Thredup has ever been entirely accurately described. The measurements are always wrong, and the quality grading is practically arbitrary (I've received items advertised as "excellent" condition that arrived with multiple 4-inch diameter stains). This wouldn't be so bad if the company actually stood behind their stated quality and accuracy guarantees, but they don't. If one tries to return an item that they incorrectly described, first they try to compel you to keep it in exchange for some tiny amount of credit that expires in 2 weeks. If you persist in the return attempt, they'll give you a refund, but they'll a) charge you for return shipping, AND b) refund less than what you originally paid, with no justification or explanation. (This is aside from the "return processing fee," which they waive for items that were inaccurately described.) Basically, if you ever wish to return something--even when it was THEIR fault that the item didn't work for you--you're going to lose money. Don't trust the guarantees.”

Helpful Report

Posted 9 months ago

“Do not send your clothes to thread up. They will low ball your price. You won't make any money. Then if you want your clothes sent back they charge you. A scam company ay best. I sent them 600 worth of clothes and only made 45 bucks.”

Helpful Report

Posted 10 months ago

“Do NOT see on ThredUP. I've sent in 120lbs. of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment.”

Helpful Report

Posted 10 months ago

“Ordered dresses for labor day weekend. They refunded my order without an explanation and had to jump through hoops to get to a person. They accused me of having multiple accounts that didn’t belong to me and said thats why they cancelled the order for the coupon. I explained it to them, they admitted their error but refused to just simply reorder the listing telling me to wait 24 hours to reorder it myself. Told them I would take my money they didn’t want elsewhere. Very unprofessional business.”

Helpful Report

Posted 10 months ago

“Thredup used to be a spectacular way to buy and sell your used clothing. But not now! I have been shopping Thredup for about 10 years. It has consistently gotten greedier and greedier. They are constantly changing their policies to benefit themselves. I sent a HUGE bag of clothing which they did sell for me but kept ALL the profit! Then I see they changed their policy again and did not accept any of the brands of clothing I sent. (90% of the items I had originally purchased from them). I am done. Hello Poshmark. Goodbye greedy Thredup.”

Helpful Report

Posted 10 months ago

“Buyer beware! Of three items I ordered from Thredup, two are NOT what the information listed said they were. Both are on final sale, so even though the listing was incorrect, I can’t return the items. Also, this is not the first time I’ve ordered Thredup items that are NOT what the information listed said they were. I will not shop here anymore. Practically new, shows no obvious signs of being worn or washed. Actually this item is covered with hair, inside and out. Thredup product 170814217 Size 4 (Petite) Cardigan Actually this item is a Petite Medium Thredup product 156346066”

Helpful Report

Posted 10 months ago

“Sent in several items. DIdn't realize once they priced things most would sell with a 47% discount which meant I received next to nothing! Several items did not sell in 30 days so ThreadUp keeps them and continues to offer them for sale; of course these were the most expensive items! With over 35 items sent in including several name brand items with tags I only received $20.00!! DO NOT SEND IN YOUR CLOTHES if you actually want to make money”

Helpful Report

Posted 10 months ago

“They are not transparent about the process and that you have to pay to get an item back.”

Helpful Report

Posted 11 months ago

“I saw some items I wanted at a nice price. Filled my cart, paid through PayPal they charged me double the price! I contacted them, they were, sorry can't do anything! Don't show me marked down prices and then charge full price! This is the second time I've had issues with this place. Just saying the measurements are all wrong on the jeans. I had to take pictures with actual measuring tape showing they got them all wrong, in order for them to take the return without charging me! Not impressed!👎👎👎”

Helpful Report

Posted 11 months ago

thredUP is rated 1.6 based on 151 reviews