thredUP Reviews

Name: thredUP
Rating: 1.56

1.6 Rating 174 Reviews

12 %

of reviewers recommend thredUP

Company Reviews

Questions

Metrics

1.6

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how thredUP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

thredUP 1 star review on 2nd September 2025

Anonymous

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dress and pair of sandals for a New Year's party. The was advertised as followed: Intimately By Free People Cocktail Dress Size M Condition: excellent Practically new: shows no obvious signs of being worn or washed. The dress was damaged dress. The sequences on the dress are facing the wrong way and they are also falling off. The sandals were advertised as such: Chinese Laundry Final Sale Size 10 Wedges Condition excellent Final Sale Practically new: shows no obvious signs of being worn or washed. I am also sending back the gold sandals that are defective. One of the sandal straps has been stretched out and is impossible to wear. I know the sandal was a final sale, but I do not need junk in my closet. This should have never been sold. I also so was $13.95 postage to send their junk back to them. I will not be recommending this company anytime soon.”

Helpful Report

Posted 1 year ago

“I hate this online store. I have never had this many disappointment purchases from online shopping in my life. The photos often do not look the same in person. Items don't fit. Things are much smaller than displayed or look worn out and in bad condition. I'm done with Thredup & wasting money on stuff I don't like or will ever use.”

Helpful Report

Posted 1 year ago

“Trash. Goodwill wouldn't take these items. First and last time ordering.”

Helpful Report

Posted 1 year ago

“I've tried ThredUp several times now and am officially done with them. Items are mislabeled, returns are impossible, restocking fees, and no customer support. I like the idea but it is just not worth it.”

Helpful Report

Posted 1 year ago

“Don’t buy anything here. Clothes are dirty and stinks!! Obviously not returns are valid for this…”

thredUP 1 star review on 7th December 2024

Helpful Report

Posted 1 year ago

“HOT JOKE! Do not buy from here. Delivery is by pony express. Takes forever. I bought a top labeled 'excellent' and guess what.... holes allover the back of it. Also, they won't show you the flaws if so described as to have staining. Show the stain!”

Helpful Report

Posted 1 year ago

“Don't buy from this site--they only give you credit, not refunds, for returns. I sent back two returns this month to Thredup. When you submit the return, Thredup asks you to choose whether the refund was to go to your credit card (and get charged return shipping) or to be given to you as credit. I selected refund but they gave me credit instead.”

Helpful Report

Posted 1 year ago

“They delivered to wrong address I want my refund I would never use them again they are a bad website”

Helpful Report

Posted 1 year ago

“The worst. it said excellent condition about the shoes I bought. They were so used.”

Helpful Report

Posted 1 year ago

“I recently bought clothes from their website. I am happy with what I got and paid for. Would be nice if they put measurements up on all their clothing, otherwise they wouldn't be wasting people's time and gas by sending them back ,which isn't eco friendly. Shipping also took awhile to get here. 2 weeks.”

thredUP 5 star review on 30th November 2024

Helpful Report

Posted 1 year ago

“I send a full clean out bag, after 4 months i got pay $5.95. How ridiculous this is”

Helpful Report

Posted 1 year ago

“I have had good experiences with Thred Up until they started using VEHO to deliver. Now my packages go missing and I never get them. VEHO customer service is awful. I think this company is mainly scammers. Thred Up customer service takes no responsibility for using this shoddy delivery service and is of no help getting me my package or issuing a refund. I will not be ordering from them again. I will be going back to Poshmark who has legit humans who use USPS to track and deliver your package in a timely manner. Goodbye ThredUp!”

Helpful Report

Posted 1 year ago

“This review refers to purchasing only as I do not sell on this site. Takes FOREVER to receive your items! Unacceptable! I'm not waiting a month. Also, measurements are incorrect. I ordered a top that was 23" in length supposedly. Actual length 20". Sooooo.....buyer beware. Honestly a pathetic joke thrifty shopper site. Do not bother. I repeat Do Not Bother! They'll be out of business shortly, I'm sure.”

Helpful Report

Posted 1 year ago

“First it took 8 weeks to process the items that I sent it to sell. They want you to pay for expedited processing. The most expensive item, which was brand new, was not listed to sell. Per thier policy if you don't request unlisted items to be returned before you send the items they are disposed of. They give you such a low percentage of money back from a sale that buy the time you cover thier processing fees you are lucky if you make any money back. They have no way of contacting them if there is an issue. Never again. I'd rather take my designer items to Goodwill at least then I won't feel ripped off.”

Helpful Report

Posted 1 year ago

“I am 4’9 and wear child size cloths and shoes. Because of that it’s always been very difficult for me to find stuff when I want to dress up and feel like a women. I’m 39 and have never been able to find pumps in my size, which I always loved the most. After I found ThredUp I saw a pair on there in a size 4 and was so excited, I bought them immediately. They came in less than a week and they fit me perfect. I wore those shoes all day, everyday for a month. I’d walk around and clean my house in them lol. I just ordered my second pair from them and have the same experience. They came in less than a week and they are gorgeous. Both time I got $100 pumps for less than $20. You can’t beat it. Without them I can’t really afford to spend $100 on shoes for an event, let alone anywhere that sells my size in person. Thank you thredup for giving great customer service.”

thredUP 5 star review on 25th November 2024

Helpful Report

Posted 1 year ago

“Do not purchase from ThredUp if you live in Canada. I paid $30 in shipping - however ThreadUp did not include my contact information on my shipment… So Canada border control could not process the package. It was sent to Mississauga Ontario and I was told I needed to pay FedEx another $30 in shipping to have it sent to my house. In addition to that there was a $30 customs fee. In total, I paid $90 for shipping and handling.. customer service is nonexistent. I’ve opened a dispute with my credit card company to have the charges reversed.. Go to Poshmark instead..”

Helpful Report

Posted 1 year ago

“Now they charge an up front fee which is usually more than what you might earn on a 30 pound bag of clean quality items. Most of my clothes were not even listed. It is hardly worth the time and effort and Good will you put into trying to work with this company. Cleaning, folding, shipping and cataloging turns into a huge waste of time. You will feel better donating to the Salvation Army! I even sent in a brand new pair of Hermes shoes which just mysteriously disappeared. No explanation!! It is such a disappointing exercise in trying to do the right thing for the environment. It's truly TOO Bad!”

Helpful Report

Posted 1 year ago

“I had been sending in items to sell and they were doing ok price wise but then i sent in a high end bag that was listed and then disappeared with no explanation, I wasn’t even given the option of having the bag returned, customer service is non existent, also i noticed the payout wasn’t even worth the effort since they started charging a fee, I would say you are better off selling at a garage sale, i have since deleted my accounts”

Helpful Report

Posted 1 year ago

“Don’t waste your time. Either do Poshmark or just take clothes to a local shelter instead of PAYING to ship your items only to receive NOTHING in return. What a joke. There is little to no follow up from them and even the best clothes in the best condition sell for nothing.”

Helpful Report

Posted 1 year ago

“I took months for them to process my items. Customer service is completely non-responsive. When they finally did process my items they didn't even mention some of them and they split up one matching set without explanation.”

Helpful Report

Posted 1 year ago

thredUP is rated 1.6 based on 174 reviews