thredUP Reviews

Name: thredUP
Rating: 1.57

1.6 Rating 126 Reviews

13 %

of reviewers recommend thredUP

Company Reviews

Questions

Metrics

1.6

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how thredUP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent in my bag in August and received a confirmation that it was received. It has never shown up in my clean outs and I have been trying to straighten this out with them, I have contacted them at least 8 times and gotten the run around and no service. I have sent them a copy of their receipt. They keep sending the same silly responses. I will never deal with them again unless they find my bag or reimburse me for the contents. I urge you to be very cautious dealing with them. In addition their payouts have gotten ridiculously low. Beware of them.”

Helpful Report

Posted 7 months ago

“Just because….”

Helpful Report

Posted 7 months ago

“Don't waste your time sending clothing to Thred up. . You won't get anything for your effort . They will take your clothing and when you are done paying the fees. You will have no money. I sent in 2 huge bags of top brand , many still with tags on. Only 8 items were listed. NEVER AGAIN !”

Helpful Report

Posted 7 months ago

“I don’t agree with the bad comments about thredup, If I had looked at reviews first, I would never have found thredup, it’s wonderful! The clothes are clean, they are as described. Their measurements of the garments is usually perfect I only buy items that are in excellent condition. Most of them look brand new, never worn. Plus it’s easy to make returns. As a heads up, though, be sure to read the comments because some items are a final sale, no return. As for those who are trying to sell their items on thredUP they probably think they’re old clothes are worth big money. My sister-in-law always thought her 1970s clothes were worth something. Her basement was packed full, in the end they were thrown in the trash. I don’t even try to sell my clothes in a rummage sale. I’ll give them away or donate them because they bring Next to nothing at a rummage sale. It’s not worth the time to put tags on them. To expect a for-profit business to pay more than rummage sale prices is unrealistic! If thredup pays me a stipend that’s better than going to a landfill!”

Helpful Report

Posted 7 months ago

“ThredUp would always list most or my clothes incorrectly. i.e. a Marc Jacobs 100% real leather skirt was listed not listed as leather, but imitation leather. I contacted them about it and no change in listing nor price increase was ever made. It was sold and boy - they got a bargain! Then when I would purchase their used clothing, their highest standard rated clothing almost always had several stains! Whomever checks and grades the clothing needs to do their job better. I will not shop on ThredUp again.”

Helpful Report

Posted 7 months ago

“Not happy with the quality of the clothing of 4 out of 9 items I purchased. Ebay and Poshmark items are consistently better quality. A pink "sweatshirt" I purchased was a pajama top. Will not purchase from them again.”

Helpful Report

Posted 7 months ago

“Don't buy from Thredup unless you want to roll the dice with your money. I've now purchased dozens of pieces of clothing from them (I kept telling myself I would give them "one more try"). Not one item I've received from Thredup has ever been entirely accurately described. The measurements are always wrong, and the quality grading is practically arbitrary (I've received items advertised as "excellent" condition that arrived with multiple 4-inch diameter stains). This wouldn't be so bad if the company actually stood behind their stated quality and accuracy guarantees, but they don't. If one tries to return an item that they incorrectly described, first they try to compel you to keep it in exchange for some tiny amount of credit that expires in 2 weeks. If you persist in the return attempt, they'll give you a refund, but they'll a) charge you for return shipping, AND b) refund less than what you originally paid, with no justification or explanation. (This is aside from the "return processing fee," which they waive for items that were inaccurately described.) Basically, if you ever wish to return something--even when it was THEIR fault that the item didn't work for you--you're going to lose money. Don't trust the guarantees.”

Helpful Report

Posted 7 months ago

“Do not send your clothes to thread up. They will low ball your price. You won't make any money. Then if you want your clothes sent back they charge you. A scam company ay best. I sent them 600 worth of clothes and only made 45 bucks.”

Helpful Report

Posted 8 months ago

“Do NOT see on ThredUP. I've sent in 120lbs. of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment.”

Helpful Report

Posted 8 months ago

“Ordered dresses for labor day weekend. They refunded my order without an explanation and had to jump through hoops to get to a person. They accused me of having multiple accounts that didn’t belong to me and said thats why they cancelled the order for the coupon. I explained it to them, they admitted their error but refused to just simply reorder the listing telling me to wait 24 hours to reorder it myself. Told them I would take my money they didn’t want elsewhere. Very unprofessional business.”

Helpful Report

Posted 8 months ago

“Thredup used to be a spectacular way to buy and sell your used clothing. But not now! I have been shopping Thredup for about 10 years. It has consistently gotten greedier and greedier. They are constantly changing their policies to benefit themselves. I sent a HUGE bag of clothing which they did sell for me but kept ALL the profit! Then I see they changed their policy again and did not accept any of the brands of clothing I sent. (90% of the items I had originally purchased from them). I am done. Hello Poshmark. Goodbye greedy Thredup.”

Helpful Report

Posted 8 months ago

“Buyer beware! Of three items I ordered from Thredup, two are NOT what the information listed said they were. Both are on final sale, so even though the listing was incorrect, I can’t return the items. Also, this is not the first time I’ve ordered Thredup items that are NOT what the information listed said they were. I will not shop here anymore. Practically new, shows no obvious signs of being worn or washed. Actually this item is covered with hair, inside and out. Thredup product 170814217 Size 4 (Petite) Cardigan Actually this item is a Petite Medium Thredup product 156346066”

Helpful Report

Posted 8 months ago

“Sent in several items. DIdn't realize once they priced things most would sell with a 47% discount which meant I received next to nothing! Several items did not sell in 30 days so ThreadUp keeps them and continues to offer them for sale; of course these were the most expensive items! With over 35 items sent in including several name brand items with tags I only received $20.00!! DO NOT SEND IN YOUR CLOTHES if you actually want to make money”

Helpful Report

Posted 8 months ago

“They are not transparent about the process and that you have to pay to get an item back.”

Helpful Report

Posted 8 months ago

“I saw some items I wanted at a nice price. Filled my cart, paid through PayPal they charged me double the price! I contacted them, they were, sorry can't do anything! Don't show me marked down prices and then charge full price! This is the second time I've had issues with this place. Just saying the measurements are all wrong on the jeans. I had to take pictures with actual measuring tape showing they got them all wrong, in order for them to take the return without charging me! Not impressed!👎👎👎”

Helpful Report

Posted 9 months ago

“I tried to make changes on prices and other things they claimed I could control and I was not able to do so thru their system. I asked for assistance and did not get any. It's like they hijack your clothes and sell them however they feel and pay you pennies without your permission. Also when I went to cash out now they are trying to make me use the money that is mine to buy from their site. This is not legal. Don't trust them with your items”

Helpful Report

Posted 9 months ago

“I placed my order on June 5, 2024 and it shipped on June 9, 2024. Tracking updated every couple days, but there has been no update to the tracking since June 14, 2024 and today is June 22, 2024. ThredUp had estimated my order to arrive by June 20 so when there had been no tracking update I reached out via chat on June 20. I was told they would email FedEx and email me when they had an update. They emailed me today saying they were still waiting and for me to let them know if the package was received. It hasn’t been and tracking still hasn’t updated. I replied back letting her know all the scheduled delivery dates FedEx has listed for this package since June 12 and that there still wasn’t any updates on the tracking since the 14th. I asked if I could please have my money refunded because it seems to me that my package is lost since it’s been so long without an update on the tracking. She replied back and told me I have to wait seven BUSINESS days and to reach out to them by the end of business on June 25. Just to chat with them the first time I had to wait over 45 minutes to get connected with someone so it looks like I’m going to waste another 45+ minutes on June 25 to ask for a refund because I don’t have much faith in the tracking updating or the order to suddenly arrive and be delivered without tracking updates.”

Helpful Report

Posted 10 months ago

“They cancelled my order without any reason. Said I had to message them to ask why. This in itself is completely ridiculous, but I did want to know why I lost at least 2 hours of my life looking on their site for nothing. They didn't even answer me. I'm not trying to make another order if I don't even know what's wrong, but I'm really annoyed because I had ordered 5 or 6 things which I did want. I'll find them somewhere else, I'm sure. Like Mercari, Poshmark or someone else.”

Helpful Report

Posted 10 months ago

“DO NOT WASTE YOUR MONEY. Extremely unreliable company. I placed an order of almost $100 and immediately realized it was going to an old address. There was no option to cancel so I quickly went to the chat support that instructed me to email support which I did. The next day the request was ignored and the order was shipped to the old address. When I contacted FedEx, they told me that the shipping method didn't allow for address updates. The company also got back to me three days later saying they could only help before the order is shipped, despite me doing so and that request being unanswered. So basically this company offers no protection for your orders regardless of the amount you spend.”

Helpful Report

Posted 1 year ago

“Recently they lost a bag of designer clothing I sent them for selling. I stuffed the bag with my quality clothes and it was my first time attempting to sell with them. Julia the correspondent refused to file a claim through federal express. I was unable to do so because the smart label they sent me to ship the clothes to them belonged to thred up, so I couldn’t file claim on my end. Julia claims the package was lost but provided no claim number. I believe she never took the time to investigate properly and this is why she doesn’t provide a claim number”

Helpful Report

Posted 1 year ago

thredUP is rated 1.6 based on 126 reviews