thredUP Reviews

Name: thredUP
Rating: 1.60

1.6 Rating 151 Reviews

13 %

of reviewers recommend thredUP

Company Reviews

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Metrics

1.6

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

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“This website is a total scam. Three weeks to get my order. Got sent one wrong item. Another was hemmed up so it was not a tall (BTW, if you brave the site when browsing items in pictures make sure you see the tag to ensure it is a tall as they have a lot of items posted as tall that are NOT). $4 "restocking fee" per item and then they want you to take shopping credit for a return and when you say no, they sack you a lot for the return label. And the quality of two of the items I bought certainly did not match the description of "new/tags attached" or "exceptional". Stay far, far away from this business.”

Helpful Report

Posted 7 months ago

“I was a faithful customer with this company for many years, probably since around 2015 or 2016. Despite all of the negative reviews, I tried to support this company as much as possible placing numerous orders. I had a couple of different accounts with Thredup from not being able to remember passwords. Nonetheless, my daughter who is currently in college decided to open her own account and placed an order. She used the discount code to place her first order. Now mind you, she is in college and I allowed her to use my PayPal account not to mention she lives 45 miles away from us but will use our address to get items shipped to our home (it's safer than using hers and getting them stolen) from Amazon and all the other companies that she has ordered from. Thredup went and canceled her order because she is using the same household address and payment method. They didn't even provide a reason in the email, she had to contact customer service service so that she could get an answer. Apparently, they can't afford to have someone using a discount code with the same shipping address or payment form. Really?????? They bottom line is that they are getting paid but apparently they can't afford allowing a discount when they are making a huge amount of money off of everyone else who sends them clothing that they don't even have to spend a dime on. I'm disgusted with this company and decided to delete my account and my daughter also deleted her. I will not EVER give this company any business nor will I recommend them to anyone. They lost a customer.”

Helpful Report

Posted 7 months ago

“I found some nice things but forgot to type in CHEERS. It looked like it was already discounted. It is not. I spent a lot of money. It is not possible to get help from this company. They have no real customer service. It lists websites and phone numbers. NONE of them allow you to ask for help with a purchase. They may say otherwise but it is not possible regardless how many times you try. Save your time and shop at a legitimate store with access to customer service when you need it. They do not value the individual customer regardless how much you spend. I am done with them as is my family and all my friends and clients. Bad will travels fast.”

Helpful Report

Posted 7 months ago

“Terrible!!! No customer service, no phone numbers for help, very sketchy business. I just received 3 shirts and they are all pulled and snagged- if they were mine I wouldn’t even donate them. I can’t find any info on the company except that I have to pay shipping and some other costs if I even try to return. I started the process but hit a wall when it said I didn’t have the correct shipping number. It is exactly copied from their email. Never again.”

Helpful Report

Posted 7 months ago

“Can not believe how this whole thing plays out, but miss understood somethings. Hey here's to the smart ones who came up with this money maker for themselves. I sent in 3 very full bags of clothing,shoes,purses. I made a whole $6.25 for HUNDREDS of dollars in clothing. People read everything carefully and keep in mind for every bag you ask for cost $14.99 a bag, So really I did'nt make a dime from my items at all I just paid for the bags, so they are making butt loads of many from your items and you windup oweing them in the end. BEWARE!!!!!!!!!!!!!”

Helpful Report

Posted 7 months ago

“I will never purchase from them again I received an item not as described and they only wanted to refund partial payment well that’s not right they lied about the description so I should get a full refund they do dirty business”

Helpful Report

Posted 7 months ago

“My merchandise is pending and noone responds but the bot. They say they shipped and shipper says they did not. I have no idea if it is actually coming and suspect now it will be late and no longer needed. Service is horrid. I will dispute the charge.”

Helpful Report

Posted 8 months ago

“Thred up sold me clothes that they say are in very good or excellent condition. When I received them, one had a hole in the fabric, another blouse had thred hanging off several places and had small rips. One pair of denim high rise women’s pants was maternity wear and a pair of jeans they said were women’s were clearly men’s jeans. Of course they wouldn’t accept a return because it said the sale was final. Even though they didn’t send me the product they advertised. I would stay completely away from this company!”

Helpful Report

Posted 8 months ago

“Absolute scam site! Never again!”

Helpful Report

Posted 8 months ago

“I've been using ThredUp for over six years and, despite recent updates to their website, their product listings have gone downhill. Here is my experience: Shopping - Browsing their website used to be difficult but they've since updated their listings and search features so you can better find the things you're looking for. That being said, whoever is doing intake and listing of these items needs to be fired. In the past month I received two pairs of pants labeled as black that ended up being blue and SEVERAL tops labeled as women's that were men's and one even boy's. It's ridiculous that I've ordered items that I cannot wear because they were listed wrong. Credits were issued for these items but for my last complaint I didn't even receive the full amount back in a credit. I won't be using that credit to shop any time soon. I have gotten some items I like on there but prefer now to buy from individual sellers on other platforms so I know I'm getting what I expect. Selling - After sending several quality items and making no money off of them, I no longer send my nice things to ThredUp. I sell my items elsewhere and only send them stuff I wouldn't make any money off of. If they can't sell it then they claim to responsibly recycle them. Besides that, I have apparently reached my limit if clean out bags so I can only send donation bags. Oh well, I guess it makes a donation to a good cause and I get to clean out my closet. TLDR: don't send them your good stuff unless you expect to not make money. Customer Service - Fast and efficient if not a bit "bot-like".”

Helpful Report

Posted 8 months ago

“They said my expensive burberry jacket didn't qualify to sell....and it was donated. Donated to one of the employees. Awful”

Helpful Report

Posted 8 months ago

“They took my money but didn’t send me my purchase. Buyer beware!!!!”

Helpful Report

Posted 8 months ago

“Consignment and customer service is horrible. I sent brand new shoes and kids coats that after sell my so called profit paid for the shipping cost of sending the bag. One pair of brand new pumps came up missing and never found nor listed. I wished I would have read the reviews first. I would have donated to a good cause. Only ThredUP is making big money.”

Helpful Report

Posted 8 months ago

“If I could give negative stars I would! I sent a giant bag of great clothes. It took 3 months to list! Half the items, some new were not listed. Very expensive items disappeared! You do not get the selling price, thredUP does! You get less than $1 per item if you are lucky! DO NOT SEND clothes to THREDUP! I made less than $9 for 8 pairs of jeans 2 new dresses, sandals, 8 tops, 2 shorts, 3 skirts! And let’s not forget half my items which were in excellent condition didn’t even get listed! I guess the lister liked the items and kept them for themselves!”

Helpful Report

Posted 8 months ago

“I love thred up you get name brand clothes for an affordable price plus they refunded my money during the hurricane since it took a long time but it came today! I was sooooo excited! love thred up stop shaming them they are dope!”

Helpful Report

Posted 8 months ago

“Be cautious of what you buy and be sure that you really love it. Each piece is charged $3.99 to return plus postage. The pictures are small and do not necessarily reflect what you are getting. Go with a company with a better return policy. Had to return 3 out of 3 items. Wasted money!”

Helpful Report

Posted 8 months ago

“This website was good when it first started as far as purchasing 2 hand clothes shoes etc but now they want to sell sneakers for 130 dollars when they are not worth 30 dollars stained worn out even if it’s brand named if the product is all beat up price should be low”

Helpful Report

Posted 8 months ago

“**ThredUp Review: A Frustrating and Misleading Consignment Experience** I recently had the misfortune of using ThredUp’s consignment service, and I can confidently say it was one of the worst customer experiences I have ever encountered. This platform presents itself as a convenient way to sell your gently used clothing, but the reality is quite different. In fact, it feels more like a scam designed to extract as much merchandise as possible while giving users next to nothing in return. **Misleading Service Structure** The issues started from the very beginning. I purchased an *expedited kit* for $35, thinking this would make the process quicker and more efficient. Additionally, I paid an extra $11 to have any unlisted items returned to me. However, despite paying these fees, I never received my unlisted items back, and ThredUp made no effort to explain why. This in itself felt deceptive, as they claim to return items but clearly do not follow through on that promise. **Hidden Fees and Unclear Policies** The entire service is riddled with hidden fees and confusing policies. ThredUp does not allow you to set prices for your items, which is particularly frustrating given that they frequently run deep discounts to attract buyers. These discounts drastically reduce the amount you can earn, and you have zero control over it. Even worse, the platform doesn’t start paying you until each batch of items meets a $15 earnings threshold. Only after that threshold is met do you begin to earn a mere 3% commission. After shipping 27 high-quality items, including designer handbags and clothing from well-known brands such as Madewell, Topshop, Nordstrom, and Neiman Marcus, I earned a grand total of $45. The payout system is insultingly low considering the value of the items I sent, making it clear that ThredUp profits heavily while consignors get next to nothing. **Non-Existent Customer Support** Perhaps one of the most frustrating aspects of ThredUp is the abysmal customer service. There is no phone number to call if you have an issue, and the live chat system is consistently broken. When you do manage to open a chat window, it’s just an automated bot that says they will email you, but they never do. You are left completely stranded with no recourse or help, which makes resolving any issues nearly impossible. **Poor Reputation and Lack of Accountability** A quick glance at ThredUp’s Better Business Bureau (BBB) rating should be enough to make anyone think twice before using the service. They are not BBB accredited, and they currently hold a shocking 1.1/5 rating, with over 1,000 complaints filed against them. This is a clear red flag and further evidence that their business practices are not only misleading but potentially unethical. **Final Verdict: Avoid at All Costs** In conclusion, ThredUp is a thoroughly disappointing and exploitative service. The platform’s model is clearly designed to benefit them, not the consignors. The fees are excessive, the payout is dismal, and their customer service is virtually non-existent. If you are looking to clean out your closet, I strongly recommend avoiding ThredUp. You would be far better off donating your items to a shelter where they will be put to good use, and you can receive a tax write-off in return. I cannot believe this company has been in existence for as long as it has, and I truly hope others can avoid the frustrating, time-consuming, and frankly insulting experience I had with ThredUp. Save yourself the hassle and look elsewhere.”

Helpful Report

Posted 8 months ago

“I sent in a group of very nice designer clothing. One shirt I sent was by Worth. It's a very expensive brand. The way Thredup has its pay makes it not worth sending in your clothing. It's better to just donate to a worthy cause and take the tax write off. I do not recommend sending your clothing to Thredup.”

Helpful Report

Posted 8 months ago

“I had so many items that I had sent in that were amazing condition including multiple Lululemon items and they didn’t take 70% of it. I feel like they just scam you.”

Helpful Report

Posted 8 months ago

thredUP is rated 1.6 based on 151 reviews