thredUP Reviews

Name: thredUP
Rating: 1.60

1.6 Rating 151 Reviews

13 %

of reviewers recommend thredUP

Company Reviews

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Metrics

1.6

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

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“I tried to make changes on prices and other things they claimed I could control and I was not able to do so thru their system. I asked for assistance and did not get any. It's like they hijack your clothes and sell them however they feel and pay you pennies without your permission. Also when I went to cash out now they are trying to make me use the money that is mine to buy from their site. This is not legal. Don't trust them with your items”

Helpful Report

Posted 11 months ago

“I placed my order on June 5, 2024 and it shipped on June 9, 2024. Tracking updated every couple days, but there has been no update to the tracking since June 14, 2024 and today is June 22, 2024. ThredUp had estimated my order to arrive by June 20 so when there had been no tracking update I reached out via chat on June 20. I was told they would email FedEx and email me when they had an update. They emailed me today saying they were still waiting and for me to let them know if the package was received. It hasn’t been and tracking still hasn’t updated. I replied back letting her know all the scheduled delivery dates FedEx has listed for this package since June 12 and that there still wasn’t any updates on the tracking since the 14th. I asked if I could please have my money refunded because it seems to me that my package is lost since it’s been so long without an update on the tracking. She replied back and told me I have to wait seven BUSINESS days and to reach out to them by the end of business on June 25. Just to chat with them the first time I had to wait over 45 minutes to get connected with someone so it looks like I’m going to waste another 45+ minutes on June 25 to ask for a refund because I don’t have much faith in the tracking updating or the order to suddenly arrive and be delivered without tracking updates.”

Helpful Report

Posted 1 year ago

“They cancelled my order without any reason. Said I had to message them to ask why. This in itself is completely ridiculous, but I did want to know why I lost at least 2 hours of my life looking on their site for nothing. They didn't even answer me. I'm not trying to make another order if I don't even know what's wrong, but I'm really annoyed because I had ordered 5 or 6 things which I did want. I'll find them somewhere else, I'm sure. Like Mercari, Poshmark or someone else.”

Helpful Report

Posted 1 year ago

“DO NOT WASTE YOUR MONEY. Extremely unreliable company. I placed an order of almost $100 and immediately realized it was going to an old address. There was no option to cancel so I quickly went to the chat support that instructed me to email support which I did. The next day the request was ignored and the order was shipped to the old address. When I contacted FedEx, they told me that the shipping method didn't allow for address updates. The company also got back to me three days later saying they could only help before the order is shipped, despite me doing so and that request being unanswered. So basically this company offers no protection for your orders regardless of the amount you spend.”

Helpful Report

Posted 1 year ago

“Recently they lost a bag of designer clothing I sent them for selling. I stuffed the bag with my quality clothes and it was my first time attempting to sell with them. Julia the correspondent refused to file a claim through federal express. I was unable to do so because the smart label they sent me to ship the clothes to them belonged to thred up, so I couldn’t file claim on my end. Julia claims the package was lost but provided no claim number. I believe she never took the time to investigate properly and this is why she doesn’t provide a claim number”

Helpful Report

Posted 1 year ago

“I wonder if this has happened to anyone else? I have been a good Torrid customer for a very long time. I recently lost some weight and had some nice clothes to re-home. I called Torrid and learned they had a buy back program through Thredup. I went online, got my label and shipped off a lot of pieces. This was in Jan 2023. I never heard anything so reached out to Thredup in June. I was told, oh yes, we have sold your clothes and you are due over $100. You will hear from Torrid. Never did. In August I started calling and emailing. It was a vicious cycle. Torrid said Thredup would pay me and Thredup said Torrid would pay me. What a scam. No ind paid me. I continued to appeal to Torrid and gave them every opportunity to make it right. I never even received the courtesy of a reply. I don’t shop Torrid now since running a scam on their customers. I am very disappointed in both organizations. Can’t stand a liar!”

Helpful Report

Posted 1 year ago

“ThredUP is a scam, only allowing half of your clothes to go through. To clarify, my last box of clothes I sent to them were all brand new, never worn, never washed, with no defects and I took pictures of the inside and outside to prove it before sending the clothes. Two of the items I sent were a vest/pants set, but they only accepted the pants. Their excuse for only accepting half of my items was that they had too many of that type of item. WTH! It was a set, and there is nothing in their rules that they may reject clothing because they have too much of an item. They also shortened the sale window, and changed the rules for reclaiming the clothes that did not sell. A few years ago, this site was different but with all these changes, and made up new rules not written anywhere they are officially a scam now.”

Helpful Report

Posted 1 year ago

“So far so good - ordered 3 times, and received very nice pieces. I'm returning some items on my 3rd order since the belt was missing on a dress upon receipt (so sad - really thought I'd like that dress) - so hoping no issues - we will see.”

Helpful Report

Posted 3 years ago

“There are very precise in there description of the clothing quality and state. I was able to buy a dress (new with tags) that came in excellent condition exactly like they described.”

Helpful Report

Posted 7 years ago

“Good variety of high end and low end”

Helpful Report

Posted 8 years ago

“Good variety of high end and low end”

Helpful Report

Posted 8 years ago

thredUP is rated 1.6 based on 151 reviews