First look at the suggested price and ask yourself if that is humanly possible? Ive seen things that suggested the product was worth over 1000 dollars and sold for 20? They mark whatever they want as a price value to exaggerate the mark down. Bottom line is if you LIE to a customer about its initial value then nothing can be trusted. You are safe to buy cheap trinkets under 10 bucks that you wont mind loosing your money if it fails. Don't trust software that connects to your internet. I have found back doors that undoubtedly were designed to access your network without detection. Customer service is just rhetoric meant to look like they are interested. I have not returned anything because i suspected it would be a waste of time but ive from start avoided buying any high value items. Electronics are substandard wiring that can be a fire hazard. They selling junk they cant unload on the shelves of stores.