I have purchased several things off of which and nearly every single item has been poor quality; loose threads all over, doesn't match the picture on the app, sizing is WAY too small etc. Each time this has happened I have requested a refund, and rightfully so. The only reason I continued purchasing was because I knew if it was poor quality, which it almost always is, that I would get a full refund. My most recent purchase arrived the other day and true to form, the material is way too thin, the cut outs in the arms twist up because it's so thin and yet again, there are loose threads all over. I tried to request a refund and out of nowhere, no warning whatsoever, my account has apparently been flagged for too many refunds and the app wont even allow me to contact a support agent. The only reason I've had "excessive refunds" is because the items haven't been what I paid for. Each refund was supported with pictures. I should have at the very LEAST, been informed they wouldn't issue any more refunds after my last purchase, not made to purchase something and then told SURPRISE, no refund for you. I emailed customer support and they gave me the same answer, buy more stuff without refunding to get your account back in "good standing", and we'll "fully support" future purchases. If they didn't constantly send out poor quality items, refunds would not be necessary. It's called quality control.