I like Wish well enough. The prices are great and the quality is usually decent. However it’s major problem is that the shipping is always at least three weeks, usually delayed and half the time doesn’t even arrive. That was okay till recently. They had a pretty good refund policy, if it was past the delivery date or had a serious problem they would refund the item and I could reorder it or (since I mainly impulse buy on Wish) order something else. As long as I didn’t urgently need the item by a certain time I was happy with the service. However my account has now been flagged for excessive refunds. Not only does this mean I cannot get a refund it blocks me from contacting customer support at all. To be clear 90% of these refunds were for packages that did not arrive. The remaining ten percent I contacted them about a problem with the item, the wrong size, missing a piece etc and on each occasion I offered to send the unwanted product back in exchange for the correct one or just requested that the missing piece be shipped to me. In each instance they responded with “Sorry for the inconvenience. Do you want your money back?” So I am being penalized because either what I ordered did not arrive or because their customer support network is so limited that the only way they can deal with a complaint is a refund. To lift this I have to order things for awhile without refund which essentially means giving them money for items that will not arrive to get to a point where they will give me money back when that happens and I assume I’ll end up right back on the flagged list because their tracking system is so incompetent. Basically the customer is being punished because the site is not designed well.