Been a customer for years never had problems. Some items were cheap quality but that what I paid cheap price. I always got refunded for items not received etc.. But last Oder I used my points to get 10% discount and guess what they took my points and didn’t apply the discount 🤭 now they claim the points expired by the time I placed the order how can that be ? You have to be Chinese to know that. I placed the order in the cart applied the promo code and it placed and paid my order without the discount. It was not a promo code it was my points but they don’t get it. So beware of the scam and promo codes. This will be my last order if I can help it. Hope this helps others beware.