This company has no customer service. There is no one to talk to, and their form letters do not answer your questions or resolve any problems. I often receive the wrong item, if I receive it at all, and it often takes over a month to arrive. Poor packaging as well. My last 6 orders were declined with no explanation. My bank says my account is fine, I used another card, and they declined the order again with no explanation, other the form letters that make no sense.