Ugh!! So frustrating and very expensive for me. I ordered four pairs of shoes, 2 for me to take on holiday, 2 for my sister. They took a long time to arrive and were delivered in 2 separate packs but they were too small so, because I was leaving to go to China I duly returned all four pairs at my own expense reuesting larger sizes. I didnt hear anything for weeks ....then the automated replies to my emails started. 7 months later ...I still have received no shoes and no money back (£65) either. I so WISH that I had read the reviews here before buying. Such a rip off