Basically they took my money cancelled my order and locked me out of my account. They want proof that the account belongs to me. I went to the bank, got a statement and sent it to them, still the same outcome, still locked out. In the end I told them to keep MY money, gave up and deactivated the account. I'm now £136 poorer because of the way Wish operates, an expensive lesson but thought people ought to know before thinking about purchasing anything from the app.