Oh dear,Oh dear, Oh dear! What shock! I wish I had read the reviews first, but I guess I am so used to legit on line companies like Amazon that I fell into a trap I did not know existed! I could order only one item at a time (ie same dog coat but different colour, when I reapplied for the second coat the price shot up! I ordered on 6 December, but no arrival by 23 Dec...and then the fun started!! This is an example of robots out of control! a terrifying example of complete non human interaction (if you can call it that!) I am now terrified of what might happen to my bank account after reading reviews!! Even worse, I am in the UK..had no idea I was buying international!! DO NOT GO NEAR THIS COMPANY! I am telling everyone I can KEEP AWAY! And as one review strongly suggests...lawyers, if you are out there, step in quickly before more people are hurt! My daughters did not get their presents on Christmas day, although the 'customer service robot' kept saying that we would receive it 'on or before 25 Dec.